Partner Success Lead, Canada

Syndio

1d•Remote

About The Position

As Syndio’s Partner Success Lead, Canada, you’ll play a central role in helping grow our Canadian customer base successfully implement, adopt and get lasting value from our software. Based in Toronto, you’ll be a trusted advisor to customers and a key connection between their teams, Syndio and services partners including Deloitte and KPMG. You’ll develop a deep understanding of each customer’s goals, bring the right people together and guide the work from initial onboarding through deployment and ongoing adoption. You’ll combine strong relationship management with the ability to coordinate complex implementations. That means establishing clear plans, managing expectations, identifying risks early and making sure commitments translate into action. You’ll work closely with Syndio’s implementation and technical teams, who deliver the configuration and technical work, while keeping the overall customer experience connected and moving forward. You’ll also help shape how Syndio serves Canadian organizations as we grow. The insights you gather will inform our product priorities, partner delivery approach and customer success practices. Success is measured through successful deployments, product adoption, customer satisfaction and measurable business outcomes.

Requirements

5+ years of experience in customer success, implementation management, technical account management, enterprise consulting or a related customer-facing role.
Experience guiding enterprise customers through software implementations and adoption across multiple teams or business units.
The ability to build credibility with senior leaders while working effectively with the teams responsible for day-to-day delivery.
Strong program management skills, including managing competing priorities, dependencies and commitments across several organizations.
Technical fluency sufficient to discuss data requirements, integrations and software workflows with customers and technical specialists.
Experience helping customers manage change, build internal support and demonstrate measurable results.
Clear communication, sound judgment and the confidence to have direct conversations about scope, timelines and responsibilities.
The ability to work independently, create structure where it is needed and take ownership through completion.
A Toronto-area base and willingness to travel for customer and partner engagements (15%)

Nice To Haves

Working with global systems integrators or consulting firms such as Deloitte or KPMG.
Experience in HR technology, compensation, pay equity or workforce software.
Supporting Canadian enterprises, public sector organizations or programs involving multiple participating organizations.
Practical use of AI tools to improve your own work and an interest in helping customers adopt AI-enabled software responsibly.