Partner Success Associate (Philadelphia)
About The Position
TheGuarantors is a cutting edge fintech company setting the standard in rent coverage with unrivaled insurance products. With a deep understanding of owner, operator, and renter needs, we believe renters deserve better access to the home of their dreams and operators deserve greater protection and growth opportunities. That’s why we’re leveraging our expertise in real estate and using AI-based technology to help operators qualify renters faster while mitigating the risk of rental income loss. With $4B+ in rent and deposits guaranteed, we work with 9 of the country’s top 10 operators and have been named one of Inc. 5000’s fastest-growing companies, one of Forbes’ Best Startup Employers, and one of Deloitte’s Technology Fast 500. We’re looking for a new Partner Success Associate based in Philadelphia to support our clients. You’ll be responsible for training, account management and driving revenue through the use of our products. You are a detail oriented person excited to problem solve and turn issues into proof of concept. This is a role that will include remote and field responsibilities - whether it’s with a call, zoom or visit to an office you are always there for our clients!
Requirements
- You are a self-starter, problem-solver, and excited to take initiative on what’s needed for your client and are quick to respond to their inquiries
- You possess strong presentation skills in front of large and small groups - you can tell TheGuarantors story
- You have strong networking skills and able to connect with clients at events and on-site
- You have 2+ years in a training or account management role
- You work with a sense of urgency, organized, and able to navigate shifting priorities and client requests
- You are based in Philadelphia and familiar with PA multifamily real estate
Nice To Haves
- Experience with HubSpot or other CRM
- 2+ years in the multifamily industry
- Prior experience in leasing, property management, or brokerage
Responsibilities
- Service and support existing and newly contracted clients with a focus on Pennsylvania and Delaware operators
- Perform in-person and virtual presentations with leasing agents, property managers, and brokers onboarding them onto our products
- Train clients on our platform and ensure full understanding, helping to answer any questions via the phone, email, or in-person with world-class customer service
- Monitor our B2C referral pipeline and support B2B clients as their residents consider our services
- Facilitate the closing of deals by checking in with leasing offices
- Partner with Account Executives and Account Managers to strategize on accounts
- Meet or exceed assigned quota & KPIs on a monthly basis
- Collect customer feedback on product, process, and pricing changes and monitor impact
- Maintain accurate, timely records of all activity in HubSpot
- Hold site visits with partner buildings across PA & DE with a focus on Philadelphia
- Help with local in person events
- Visit our NYC headquarters every other month (2-3 days at a time with company paid travel and accommodations)
Benefits
- Opportunity to make a real impact at a fast-growing company
- Collaborative, mission-driven team with a strong performance culture
- Medical, dental, & vision insurance, beginning day one
- Health savings account with employer contribution
- Flexible spending accounts (healthcare, dependent care, commuter)
- Generous PTO and paid holidays
- Flexible working hours
- 401(k)
- Paid parental leave
- Company sponsored short and long term disability
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
