Partner Success Advisor

Groves Learning Organization•Saint Louis, MN

1d•$75,000 - $90,000•Hybrid

About The Position

Partner Success Advisor Groves Literacy Partnerships (GLP) , a division of Groves Learning Organization, partners with schools to build durable, system-level conditions for literacy excellence . GLP’s work focuses on helping schools align leadership, organizational structures, and instructional practice so evidence-based literacy instruction is sustained over time. We work with public, charter, and independent schools as a science of reading systems partner , supporting leaders and teams to move beyond compliance toward coherence, effectiveness, and lasting impact, using structured literacy as the foundation and systems design as the lever. We believe literacy is liberation. We know that sustainable impact requires strong partnerships, clear systems, and follow-through that helps schools succeed. The Partner Success Advisor is a relationship-centered, execution-focused role that sits at the intersection of client success, onboarding, and revenue growth. This is a success-driven partnership role. This position is responsible for supporting existing GLP partner schools throughout their lifecycle, from onboarding and early implementation through renewal, expansion, and deeper engagement. The Coordinator ensures partners are well-supported, clearly understand GLP offerings, and are positioned to access additional services or products when needs arise. This role owns the renewal process for assigned partner schools, leading renewal conversations from early planning through commitment, in close collaboration with the Growth team. The Partner Success Advisor works closely with Growth, Services, Product, and Operations to ensure a seamless partner experience, identify opportunities for upsell or expansion, and reduce friction at every stage of the relationship.

Requirements

Bachelor’s degree or equivalent professional experience
3–5 years of experience in client services, account management, partnerships, customer success, or related roles
Demonstrated experience or background in literacy, education, or K–12 instructional contexts
Foundational knowledge of the science of reading or structured literacy is sufficient to engage in informed conversations with school leaders and educators
Strong relationship-building skills with the ability to communicate clearly, confidently, and professionally
Experience leading or managing client renewals within a customer success or account management role
Comfort discussing scope, pricing, and service options in a consultative way
Highly organized, detail-oriented, and able to manage multiple partner relationships simultaneously
Experience using CRM systems (HubSpot strongly preferred)
Ability to work cross-functionally and navigate ambiguity
Commitment to educational equity and outcomes for students

Nice To Haves

Experience working with K–12 schools, districts, or education nonprofits
Prior exposure to subscription, licensing, or service-based revenue models
Experience supporting upsell or expansion in a customer success model
Working knowledge of structured literacy, intervention models, or reading research
Experience translating educational expertise into practical recommendations for schools
Experience improving or documenting processes to increase consistency and scale

Responsibilities

Serve as a primary point of contact for a portfolio of existing partner schools, ensuring timely, responsive, and proactive communication
Build strong, trust-based relationships with school leaders, coordinators, and implementation leads
Monitor partner satisfaction, engagement, and risk signals; escalate issues early and coordinate solutions internally
Ensure partners understand their current scope of services, timelines, deliverables, and available supports
Document partner interactions, needs, and next steps clearly in the CRM
Coordinate and support the onboarding of new partner schools in close collaboration with Customer Services, Operations, and Services teams
Serve as the relationship and communication lead during onboarding, ensuring partners know who to contact for technical setup, materials delivery, and implementation support
Partner with Customer Services to confirm systems access (e.g., LMS enrollment, product delivery) while avoiding duplication of troubleshooting or technical execution
Help partners understand roles, timelines, and handoffs, what happens when, and who owns which parts of the onboarding process
Identify early barriers to success, escalate appropriately, and coordinate cross-functional solutions
Support consistent onboarding practices to reduce confusion, rework, and partner frustration
Identify opportunities for expanded services, renewals, or additional product adoption based on partner needs, implementation progress, and instructional context
Initiate and support upsell conversations that are consultative, data-informed, and grounded in an understanding of literacy instruction and school realities
Use foundational knowledge of the science of reading and structured literacy to make credible, relevant recommendations for products and services
Lead renewal planning and conversations, collaborating with the Growth team on scope, pricing, and proposals
Own renewal timelines and ensure proactive, well-prepared outreach aligned to partner goals and implementation progress
Support smooth handoffs when opportunities move from relationship management to formal contracting
Work in close coordination with Customer Services, Operations, Services, and Product to align partner needs with delivery capacity and internal ownership
Work closely with Services, Product, and Operations to align partner needs with delivery capacity
Provide feedback from the field to inform service design, onboarding improvements, and product development
Maintain accurate, up-to-date records in CRM and related systems
Support continuous improvement of partner-facing processes, templates, and communications
Contribute to internal clarity by reducing one-off requests and helping partners navigate GLP efficiently