Partner Solutions Architect

ServiceTitan • US CA Remote, CA

1d • $86,600 - $139,000

About The Position

We are seeking a Partner Integration & Certification Architect with 3-5 years of experience to drive the development of our App Marketplace program's partner ecosystem. In this role, you will be responsible for building and enhancing integration frameworks, recommending integration approaches and API-based solutions to partners and customers, and ensuring a seamless development experience. This impactful role requires proactive leadership and the ability to independently drive large, cross-functional product initiatives. It is a critical role that will underpin our efforts to delight our ecosystem partners.

Requirements

• Strong hands-on experience with RESTful APIs, including API design, testing, and troubleshooting.
• Proficiency using Postman for API testing and documentation.
• Solid understanding of authentication frameworks (e.g., OAuth 2.0).
• Experience advising external technical teams or customers on integration projects.
• Strong problem-solving and communication skills.
• Strong persuasive communicator; able to effectively engage with different work styles and both technical and non-technical audiences.
• Strong writing, presentation, and project planning skills.
• Self-motivated, goal-oriented, with excellent organizational skills.
• Proven ability to deliver on commitments and timelines.
• Demonstrates leadership qualities: professionalism, positive attitude, proactivity, critical thinking, strategic thinking, and influence.
• 4–7 years in a technical role involving API integrations, solutions engineering, partner enablement, or technical account management.
• Prior experience working directly with external partners or customers on integrations.
• Strong problem-solving and analytical skills.
• Excellent communication skills to explain technical topics clearly to external partner engineers and business stakeholders.
• Ability to manage multiple partner relationships and deadlines simultaneously.
• Collaborative mindset to work cross-functionally.
• Bachelor’s degree in Computer Science, Engineering, or related field (or equivalent practical experience).

Nice To Haves

• Familiarity with app marketplaces, SaaS ecosystems, or partner integrations is a plus.
• Familiarity with SaaS ecosystems and app marketplaces preferred.

Responsibilities

• Advise third-party developers and partner teams on best practices for designing, building, and integrating apps using our APIs.
• Review partner solution architecture and integration plans.
• Support partners with hands-on troubleshooting (e.g., using Postman to debug API requests).
• Review partner technical architectures, propose scalable and secure integration solutions, and help troubleshoot implementation challenges.
• Lead the technical certification process for partner apps before they are published on our App Marketplace; ensure apps meet functional, security, and compliance standards.
• Validate app compliance with security, quality, and functional requirements.
• Document and communicate feedback clearly to partners; help them remediate issues.
• Maintain records of certification progress and partner technical status.
• Support partners in understanding API documentation, Postman collections, and other integration tools.
• Contribute to or improve technical documentation, integration guides, and Postman collections.
• Run technical workshops or office hours for partner enablement when needed.
• Work with internal product, engineering, and marketplace operations teams to continuously improve certification criteria and partner onboarding experience.
• Capture partner feedback and provide insights to improve API offerings and partner experience.

Benefits

• Flexible time off
• Learning and development opportunities
• Comprehensive onboarding program
• Leadership training
• Peer-nominated awards
• Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents)
• FSA and HSA
• 401k match
• Telehealth options including memberships to One Medical
• Parental leave and support
• Up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement
• On demand maternity support through Maven Maternity
• Free breast milk shipping through Maven Milk
• Pet insurance
• Legal advisory services
• Financial planning tools

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level