Partner Services Manager, Big Think Creative

Freethink•Washington, DC

4d•Remote

About The Position

We’re looking for a Partner Services Manager to help lead and grow a high-profile partnership with a major philanthropic organization. In this role, you’ll serve as the connective tissue between partner stakeholders, internal creative teams, and publishing operations —helping shepherd a high-volume slate of written, video, social, newsletter, and live event initiatives from concept through launch.

Requirements

5 - 7 years of experience in a project management and/or account management role
Strong understanding of video production, publishing, and digital content workflows
A self-starter who solves problems proactively; you thrive in ambiguity and naturally identify ways to bring structure to chaos
Exceptional communication, relationship-building, and stakeholder management skills with a high degree of emotional intelligence
Skilled at influencing and aligning cross-functional teams without direct authority
Comfortable managing a high volume of simultaneous projects, shifting priorities, and creative formats in a fast-moving, highly collaborative environment
Able to quickly assess competing priorities and make thoughtful decisions in environments where timelines, information, and stakeholder needs evolve rapidly
Strong organizational and time management skills

Responsibilities

Serve as the primary day-to-day lead across partner stakeholders and internal teams throughout the full campaign lifecycle; first line of contact for problem solving, navigating partner questions, or surfacing information
Drive cross-functional alignment across editorial, production, publishing, and partner teams while proactively navigating trade-offs, competing demands, and shifting priorities
Surface partner feedback and proactively recommend solutions, trade-offs, and stakeholder management approaches with diplomacy and a solutions-oriented mindset
Cultivate & build trusted partner relationships across wide array of stakeholders that drive long-term collaboration and trust
Translate high-level strategic goals into actionable production and publishing workflows
Create and manage dynamic project timelines, reprioritizing based on evolving project needs, stakeholder feedback, and fast-moving campaign priorities
Maintain and optimize centralized project documentation and knowledge-sharing systems, ensuring teams have clear visibility into deliverables and critical updates needed to execute effectively
Work within the client’s project management systems to input updates, track progress, and ensure visibility across their internal teams
Coordinate publishing and launch workflows across partner, editorial, production, and social teams
Regular internal + external reporting on progress towards workstream revenue goals [current and planned]