Partner Program Manager (6126)

itD Tech•Washington, DC

2d•$70,000 - $72,000•Remote

About The Position

itD is seeking a Partner Program Manager to drive partner engagement and execute programs that strengthen partner relationships and improve overall program performance. This role ensures smooth partner operations, delivers well-run events, and maintains a consistent, high-quality partner experience. The ideal candidate brings experience in partner management, program operations, and event execution, along with a track record of improving engagement and driving participation.

Requirements

Strong written and verbal communication skills
Proven ability to manage partner or customer relationships
Experience with event planning, coordination, or program management
Strong analytical skills with the ability to interpret data and drive action
Excellent organizational skills with high attention to detail
Ability to manage multiple priorities in a fast-paced environment
Experience presenting to stakeholders or leading group sessions
Bachelor’s degree in a relevant field or equivalent work experience required.

Nice To Haves

Experience working with partner programs or ecosystems
Background in customer success, operations, or program management
Experience supporting workshops, training sessions, or enablement programs
Familiarity with reporting and performance tracking for events or programs

Responsibilities

Manage partner communications by responding to inquiries related to workshops, registrations, and program participation in a timely and professional manner
Analyze event and program data to identify trends, surface insights, and follow up with partners to drive alignment with best practices
Support partner lifecycle activities including recruitment, onboarding, retention, and ongoing engagement
Conduct regular partner check-ins and reviews to assess performance, address challenges, and identify growth opportunities
Plan and coordinate workshops and partner events based on program priorities, adjusting formats and content as needed
Develop and deliver presentations, including office hours and enablement sessions, to educate and engage partners
Execute quality assurance across events, templates, tools, and processes to ensure consistency and effectiveness
Maintain and update partner-facing and internal resources to ensure accuracy and usability
Attend regular internal practice community meetings
Collaborate with your itD practice team on industry thought leadership
Complete client case studies and learning material (blogs, media material)
Build out material to contribute to the Digital Transformation practice
Attend internal itD networking events (in person and virtual)
Work with leadership on career fast-track opportunities