Program Manager, Partner Experience
About The Position
This role sits at the heart of how partners experience Pax8. As Program Manager, Partner Experience, you’ll turn strategy into scalable, high‑impact programs that improve partner satisfaction, drive adoption, and strengthen long‑term relationships. You’ll collaborate cross‑functionally across Partner Experience, Product, Marketplace, Sales, and Operations, leading complex initiatives without formal authority — and winning trust through clarity, momentum, and results. If you love building programs, connecting dots, and making things work better at scale — this role was built for you.
Requirements
- 5+ years of experience in program management, partner experience, operations, or a related field
- Proven success delivering complex, cross‑functional initiatives
- A strong partner‑ or customer‑centric mindset
- Exceptional organizational skills and comfort juggling multiple priorities
- A data‑informed approach to decision‑making
- Clear, confident communication — written and verbal
- Experience in SaaS, marketplaces, channel, or partner‑led organizations (strongly preferred)
Responsibilities
- Lead end‑to‑end partner experience programs — from concept through execution and optimization
- Translate partner feedback, insights, and data into tangible improvements
- Partner closely with cross‑functional leaders to align priorities and outcomes
- Define success metrics, dashboards, and reporting that show real impact
- Identify operational gaps and design scalable, repeatable solutions
- Drive alignment, accountability, and progress across multiple stakeholders
- Communicate clearly and confidently with leaders and partner‑facing teams
Benefits
- Medical, Dental & Vision Insurance
- Health Savings Account with employer contribution
- Flexible Time Off policy
- 401(k) with employer match
- Company-paid Life Insurance, AD&D and Disability Coverage
- Employee Assistance Program
- LinkedIn Learning Access
- Paid Parental Leave
- Additional perks to support wellness, growth, and community engagement
- Non-Commissioned Bonus Plans or Variable Commission
- RTD Eco Pass (For local Colorado Employees)
- Career Development Programs
- Stock Option Eligibility
- Employee-led Resource Groups
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
501-1,000 employees
