Experience Program Manager

Guardian Life Insurance•Holmdel Township, NJ

4d•Hybrid

About The Position

As an Experience Program Manager, you will drive the governance, education, support, and ongoing collaboration with business stakeholders across experience efforts. You will lead the creation, assessment, and improvement of existing Experience CX Ops Model processes. You will lead current and future state experience journey mapping workshops to identify and address opportunities for our business customers across Enterprise initiatives. You will support the creation of journey resources to inspire teams to consistently consider the consumer needs. You will support Experience Leadership in the definition and enhancement of experience processes and govern adherence. You Are You are a self-starter who can manage end-to-end program execution with partners across various levels and areas of the organization. You thrive on collaboration and take pride in getting initiatives over the finish line. You can see the big picture and distill it into the steps required to bring it to life while modeling a human-centric approach to all initiatives. You are comfortable autonomously making decisions, steering the conversation, and offering recommendations based on standards. You are committed to driving Guardian's transformation to becoming a consumer-first company and are dedicated to ensuring our consumers have a voice in every discussion. You are organized and focused on process improvements. You can lead by influence and support coaching. You Have Journey and/or process mapping/documentation experience (preferred) Microsoft Office products and PowerPoint specifically expertise Demonstrated success partnering with stakeholders to implement and complete initiatives Program management skills and experience Working knowledge of the insurance industry, and Guardian products (preferred) The ability to influence without authority, coordinate group collaboration and hold colleagues accountable for deliverables Excellent organizational and communication skills The ability to lead and execute with minimal supervision The capacity to multi-task and lead various key initiatives simultaneously You Will Work regularly with Experience Programs leadership to define, launch, and execute various strategic and operational initiatives. Lead administrative and operational needs of the Experience Program Team. Implement essential updates and/or changes to the processes for journey creation and maintenance. Establish a cohesive alignment among all Experience Leads engaged in experience journey mapping. Govern and manage experience initiatives to best practice standards by leading Consumer Advocacy Resources and Business Stakeholders to adherence for the CX Ops Model, Consumer Communications Council and needed Resources and Trainings. Location This role is hybrid out of our Bethlehem PA, Holmdel NJ, or Hudson Yards NYC location Salary Range: $79,310.00 - $130,295.00 The salary range reflected above is a good faith estimate of base pay for the primary location of the position. The salary for this position ultimately will be determined based on the education, experience, knowledge, and abilities of the successful candidate. In addition to salary, this role may also be eligible for annual, sales, or other incentive compensation. Our Promise At Guardian, you’ll have the support and flexibility to achieve your professional and personal goals. Through skill-building, leadership development and philanthropic opportunities, we provide opportunities to build communities and grow your career, surrounded by diverse colleagues with high ethical standards. Inspire Well-Being As part of Guardian’s Purpose – to inspire well-being – we are committed to offering contemporary, supportive, flexible, and inclusive benefits and resources to our colleagues. Explore our company benefits at www.guardianlife.com/careers/corporate/benefits. Benefits apply to full-time eligible employees. Interns are not eligible for most Company benefits. Equal Employment Opportunity Guardian is an equal opportunity employer. All qualified applicants will be considered for employment without regard to age, race, color, creed, religion, sex, affectional or sexual orientation, national origin, ancestry, marital status, disability, military or veteran status, or any other classification protected by applicable law. Accommodations Guardian is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Guardian also provides reasonable accommodations to qualified job applicants (and employees) to accommodate the individual's known limitations related to pregnancy, childbirth, or related medical conditions, unless doing so would create an undue hardship. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact [email protected]. Please note: this resource is for accommodation requests only. For all other inquires related to your application and careers at Guardian, refer to the Guardian Careers site. Visa Sponsorship Guardian is not currently or in the foreseeable future sponsoring employment visas. In order to be a successful applicant. you must be legally authorized to work in the United States, without the need for employer sponsorship. Current Guardian Colleagues: Please apply through the internal Jobs Hub in Workday. Every day, Guardian helps our 29 million customers realize their dreams through a range of insurance and financial products and services. Our Purpose, to inspire well-being, guides our dedication to the colleagues, consumers, and communities we serve. We know that people count, and we go above and beyond to prepare them for the life they want to live, focusing on their overall well-being — mind, body, and wallet. As one of the largest mutual insurance companies, we put our customers first. Behind every bright future is a GuardianTM. Learn more about Guardian at guardianlife.com. Visa Sponsorship: Guardian Life is not currently or in the foreseeable future sponsoring employment visas. In order to be a successful applicant, you must be legally authorized to work in the United States, without the need for employer sponsorship.

Requirements

Microsoft Office products and PowerPoint specifically expertise
Demonstrated success partnering with stakeholders to implement and complete initiatives
Program management skills and experience
The ability to influence without authority, coordinate group collaboration and hold colleagues accountable for deliverables
Excellent organizational and communication skills
The ability to lead and execute with minimal supervision
The capacity to multi-task and lead various key initiatives simultaneously

Nice To Haves

Journey and/or process mapping/documentation experience (preferred)
Working knowledge of the insurance industry, and Guardian products (preferred)

Responsibilities

Work regularly with Experience Programs leadership to define, launch, and execute various strategic and operational initiatives.
Lead administrative and operational needs of the Experience Program Team.
Implement essential updates and/or changes to the processes for journey creation and maintenance.
Establish a cohesive alignment among all Experience Leads engaged in experience journey mapping.
Govern and manage experience initiatives to best practice standards by leading Consumer Advocacy Resources and Business Stakeholders to adherence for the CX Ops Model, Consumer Communications Council and needed Resources and Trainings.

Benefits

At Guardian, you’ll have the support and flexibility to achieve your professional and personal goals.
Through skill-building, leadership development and philanthropic opportunities, we provide opportunities to build communities and grow your career, surrounded by diverse colleagues with high ethical standards.
As part of Guardian’s Purpose – to inspire well-being – we are committed to offering contemporary, supportive, flexible, and inclusive benefits and resources to our colleagues.
Explore our company benefits at www.guardianlife.com/careers/corporate/benefits.
Benefits apply to full-time eligible employees.

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