User Experience Program Manager

TEKsystems•Dallas, TX

1d•$55 - $65•Hybrid

About The Position

The Digital UX team is seeking a UX Program Manager to elevate Design Operations across high‑visibility financial products. This role enhances design throughput, consistency, quality, and organizational transparency. Reporting to the Manager of Program Management, you will build and implement planning, tracking, and reporting mechanisms that scale across product teams. You’ll partner closely with Design, Research, Product, Engineering, Risk, and Compliance to develop standardized processes that ensure secure, compliant, user-centered digital banking experiences. The position requires strong ownership, operational excellence, and comfort establishing structure in environments where strategy is still being defined. The ideal candidate is highly skilled at simplifying and scaling systems, managing cross‑functional dependencies, and driving alignment. You bring deep experience in UX, product development, and enterprise operations—especially in complex or regulated settings.

Requirements

Bachelor’s degree or equivalent experience
6+ years as a Producer or UX Program Manager driving large UX initiatives through the full product lifecycle
Experience with design and project tools such as Figma, Sketch, Azure DevOps, Confluence, Aha!
in resource planning, program delivery, tracking, communication, and risk management
Program & Project Management – Leading complex, multi‑platform UX initiatives across digital banking, payments, fraud, lending, and account‑servicing journeys.
Cross‑Functional Collaboration – Aligning product, engineering, risk, compliance, and design teams to deliver secure, seamless financial experiences.
Process Optimization – Building scalable, repeatable workflows and design‑ops frameworks that support regulatory, security, and accessibility requirements.

Nice To Haves

Program management experience in fintech or regulated industries
Figma
Adobe Creative Suite
Strong working knowledge of Agile, Waterfall, or hybrid methodologies
Deep understanding of human‑centered design
Experience supporting UX programs in fintech, banking, or enterprise environments
Proven ability to manage cross‑functional projects, dependencies, and bottlenecks
Excellent communication and stakeholder‑management skills
High attention to detail with the ability to prioritize multiple workstreams
Strong ownership, urgency, and follow‑through

Responsibilities

Lead Design Operations: intake, backlog, prioritization, and delivery processes
Partner with design managers on capacity planning and goal tracking
Drive regular review cadences and cross‑functional alignment
Document and optimize frameworks, workflows, and best practices
Build dashboards and reporting tools that provide transparency for product, engineering, and leadership
Support programs that elevate customer experience across digital financial products
Create onboarding standards and team‑wide knowledge‑sharing practices
Facilitate collaboration between design, product, engineering, risk, and compliance
Escalate issues, manage trade-offs, and balance business needs with UX integrity