Partner Operations Manager
About The Position
As a Partner Operations Manager you will help operationalize and scale Steer’s rapidly growing partner ecosystem across the automotive aftermarket—including parts/tire suppliers, shop management systems, marketing platforms, AI providers, and enterprise repair networks. Reporting directly to the Sr. Director of Partnerships, your mission is to turn strategic partner relationships into repeatable, high-performing growth engines. You will own the operational execution of our channel programs, integrations, and Directory-as-a-Service (DaaS) initiatives, ensuring our internal teams and external partners are aligned for long-term success. This role is 100% remote and available to US-based candidates.
Requirements
- 4–7 years in partnerships, channel operations, or ecosystem management within the automotive aftermarket (automotive tech, repair SaaS, distribution, or repair networks).
- Deep understanding of how independent repair shops operate, evaluate software, acquire customers, and purchase parts.
- Proven ability to coordinate complex, multi-party initiatives across Sales, CS, Product, Marketing, and RevOps.
- Strong organizational skills with hands-on experience using CRMs and reporting tools (HubSpot preferred).
- Ability to travel up to 25% of the time.
Nice To Haves
- Existing relationships or a strong network within the automotive aftermarket industry.
- Direct experience with repair shop management systems, automotive SaaS integrations, or technology ecosystems.
- Experience supporting channel partner programs, marketplace platforms, or locator/DaaS networks.
Responsibilities
- Scale Partner Program Operations: Own end-to-end partner reporting (enrollments, incentives, and performance), coordinate announcements, manage enablements/assets, and streamline billing alongside RevOps and HubSpot teams.
- Drive Directory-as-a-Service (DaaS) Execution: Manage shop eligibility data, partner locator onboarding, and activation tracking, while coordinating cross-functionally with Sales, CS, and Marketing to convert partner-generated leads.
- Coordinate Integration Ecosystems: Manage day-to-day integration partner communications, align Product and Engineering teams on launch readiness, support beta testing, and maintain internal integration documentation.
- Manage Tech & Service Relationships: Act as the primary operational lead for marketing, loyalty, AI voice, and coaching partners—overseeing onboarding, issue resolution, and joint execution.
- Enable Internal Teams: Ensure Sales and Customer Success have the resources, collateral, and knowledge required to support and close partner-driven opportunities.
Benefits
- 100% remote work environment
- Medical, Dental, and Vision insurance within 30 days (100% employer-paid medical)
- Equity package
- Flexible PTO with a 15-day minimum
- Generous Parental Leave
- FSA and HSA options
- 401(k)
- Growth & Wellness Stipend
- WFH Equipment
- Chance to work with the latest technology
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
