Partner Operations Manager, Cloud Support

Google•Austin, TX

About The Position

The Google Cloud Platform team helps customers transform and build what's next for their business — all with technology built in the cloud. Our products are developed for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware. Our teams are dedicated to helping our customers — developers, small and large businesses, educational institutions and government agencies — see the benefits of our technology come to life. As part of an entrepreneurial team in this rapidly growing business, you will play a key role in understanding the needs of our customers and help shape the future of businesses of all sizes use technology to connect with customers, employees and partners. Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

Requirements

Bachelor's degree in a technical field or equivalent practical experience.
5 years of experience in a partner or channel manager role, building partner ecosystems.
Experience managing internal/external stakeholders in a customer-support environment.
Ability to travel up to 25% of the time.

Nice To Haves

MBA or Master’s degree in Computer Science, or a related field.
Experience helping integrate processes between Google and external parties, and designing systems, tools, and workflows to help integrations.
Experience as a solution engineer or developer with Google Cloud Platform, or similar public cloud environments.
Ability to execute in a customer-focused environment and advocate for partners and customers in a cross-functional organization.
Ability to interact with technical and non-technical groups and work well in an ambiguous, changing environment.

Responsibilities

Develop the technical integration design and plans and lead the effort to onboard new partners (e.g., alliances, resellers, technology partners, managed service providers).
Establish effective relationships and collaborate across all Google Cloud customer-facing teams in your region to deliver a unified approach with partners, and contribute strategically to the growth and direction of Google Cloud’s partner business.
Lead ongoing management and monitoring of support quality provided by the partner to their clients.
Complete regular reviews to evaluate and assess existing partner’s competencies along with key trends in customer needs to surface improvement or new tech adoption opportunities to partners.
Interact directly with stakeholders to resolve high-profile escalations and issues, and improve the customer experience and drive initiatives that increase their likelihood of success on Google Cloud Platform.