Partner Onboarding Specialist

Taskrabbit•San Francisco, CA

12d•Hybrid

About The Position

The Onboarding Specialist is an internal-facing operations role on the External Partnerships team, sitting with the Senior Onboarding Supervisor. This person is the day-to-day engine of the team — keeping launches on track, cross-functional work moving, and the Onboarding Associate prioritized and unblocked. This role does not manage external partner relationships. It exists to absorb the operational coordination that scales with every new partner launch, freeing senior team members to focus on strategic growth and program management.

Requirements

1–3 years of experience in operations, project coordination, account management, or a related field
Strong organizational skills — able to manage multiple work streams and deadlines simultaneously
Clear, confident communicator in Slack, email, and async environments
Comfortable working cross-functionally across teams with different priorities and workflows
Detail-oriented with a bias toward documentation and process
Ability to work independently, follow through on tasks end-to-end, and flag issues proactively

Nice To Haves

Experience with Confluence, Slack, Asana, or similar tools
Familiarity with marketplace, gig economy, or platform operations
Experience supporting a team in a coordinator or specialist capacity
Exposure to partner onboarding, account setup, or B2B operations
Comfortable facilitating or delivering training (live or asynchronous)
Experience with AI tools (e.g., Claude) for documentation, communication, and operational efficiency

Responsibilities

Support day-to-day partner onboarding logistics including location setup, rate card validation, zip code uploads, store configuration, and training coordination for new and expanding partners
Schedule and coordinate live (Google Meet) and shareable training sessions for new partner locations
Maintain and update partner pages in internal systems as partners expand or change configurations
Assist with post-launch activity monitoring and flag issues for escalation
Track open action items across CS, Product, Data, Localization, and Task Logistics teams
Coordinate across internal teams to ensure launch steps are completed on time
Participate in cross-functional working groups and represent the Partnerships team in operational discussions
Manage 10+ active Slack channels including partner-internal channels, and cross-functional channels.
Triage inbound partner support requests and route issues appropriately to CS, Partner Support, or internal teams
Assist with hypercare monitoring for new partner launches across all platforms (TPP, API, PAPI), tracking early performance trends and flagging issues through the critical window following go-live
Maintain the Confluence database as the source of truth for all partner data
Create and update onboarding documentation, checklists, and training materials
Ensure partner pages, rate cards, and location records are current and accurate
Support the Onboarding Associate in staying organized and on track with launch timelines and day-to-day tasks
Identify process gaps and flag them to the Senior Onboarding Supervisor
Support preparation for major cross-functional launch readiness reviews