Partner Onboarding Manager

Pattern • Lehi, UT

9d • Hybrid

About The Position

Pattern accelerates brands on global ecommerce marketplaces leveraging proprietary technology and AI. Utilizing more than 46 trillion data points, sophisticated machine learning and AI models, Pattern optimizes and automates all levers of ecommerce growth for global brands, including advertising, content management, logistics and fulfillment, pricing, forecasting and customer service. Hundreds of global brands depend on Pattern’s ecommerce acceleration platform every day to drive profitable revenue growth across 60+ global marketplaces—including Amazon, Walmart.com, Target.com, eBay, Tmall, TikTok Shop, JD, and Mercado Libre. To learn more, visit pattern.com or email [email protected].

Pattern has been named one of the fastest growing tech companies headquartered in North America by Deloitte and one of best-led companies by Inc. We place employee experience at the center of our business model and have been recognized as one of Newsweek’s Global Most Loved Workplaces®.

We need a Partner Onboarding Manager to ensure the seamless onboarding of new and expanding partners and the continuous improvement of our internal processes. In this role, you will be responsible for coordinating the initial setup and onboarding processes for new brands, ensuring smooth communication and seamless transitions. You will also provide critical support to SEMs and other key stakeholders throughout the onboarding journey. The ideal candidate is highly organized, detail-oriented, and adept at managing multiple projects while providing exceptional support to internal teams and new partners. Fluency in Mandarin (spoken) is required to effectively communicate with global partners and stakeholders.
This is a full-time role and will work a hybrid schedule based in Lehi, UT.

Requirements

• Bachelors Degree
• Fluency in Mandarin (spoken) is required
• Experience managing expectations with clients in internal and external programs/projects
• Can see multiple projects through to completion simultaneously while maintaining SLA expectations
• Organization and effective communication with global offices and remote teams

Nice To Haves

• Operational experience within the ecommerce/retail industry (preferred, not required)

Responsibilities

• Facilitate effective communication between sales and services teams, ensuring everyone is aligned on onboarding timelines and expectations.
• Coordinate and/or execute the onboarding of new partners from signing to marketplace listing creation.
• Provide ongoing communication and support to SEMs during the onboarding brands set up to first sale.
• Assist in pre-sales activities, including attending calls and in-person meetings with potential clients to support the onboarding process.
• Provide training and ongoing support to internal teams and external partners.
• Develop and deliver training materials and sessions tailored to various audiences.
• Manage the initial setup and coordination for brand expansions, ensuring all processes are aligned with existing operations.
• Communicate effectively with Mandarin-speaking partners and internal stakeholders to support onboarding and ongoing operations.
• Maintain strong internal communication channels with sales, services, brand management, marketplace, fulfillment, and territory offices to ensure smooth onboarding and expansion processes.

Benefits

• Unlimited PTO
• Paid Holidays
• Onsite Fitness Center
• Company Paid Life Insurance
• Casual Dress Code
• Competitive Pay
• Health, Vision, and Dental Insurance
• 401(k) match. Pattern matches 100% of the first 3% in eligible compensation deferred and 50% of the next 2% in eligible compensation deferred.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 501-1,000 employees