Partner Marketing - Programs and Operations Lead

Qualtrics • Chicago, IL

2d • Hybrid

About The Position

We are seeking an operational, detail-oriented Partner Marketing Programs and Operations Lead to join our Global Partner Marketing team. This is a key, highly collaborative role responsible for supporting global partner marketing operations, system administration, and program tracking that empower our global ecosystem. This role serves as the backbone of our partner marketing function, ensuring seamless program administration across various programs and systems. Your primary goal is to maintain operational excellence, keep global partner programs running smoothly, and deliver reliable data insights.

Requirements

• 5+ years of hands-on experience in partner marketing, marketing operations, partner operations, or project management in a B2B environment.
• Direct experience supporting or administering partner programs, such as MDF management, partner portals, or enablement platforms.
• Experience with marketing intake systems, survey software (preferably Qualtrics), and enablement tools (e.g., PRM, Highspot).
• Strong organizational and analytical skills with experience compiling reporting inputs using Salesforce, Google Sheets, Tableau, and Google Slides.
• Proven track record of managing multi-channel communications (e.g., newsletters, webinars, content calendars).
• Bachelor’s degree in marketing, business, communications, or equivalent practical experience.
• Ability to work flexible hours to support global calls (morning EMEA / evening APJ) and willingness to travel up to 10%.

Nice To Haves

• Experience working in a global B2B SaaS software environment.
• Background in supporting large-scale 1st-party event sponsorships.
• Experience working directly with partner ecosystems.

Responsibilities

• Manage day-to-day administration for our Market Development Funds (MDF) program, including systems management, request workflows, compliance, fund allocation, and performance reporting.
• Assist with global program sponsorship administration, including sponsor operations, asset fulfillment, and coordination for our annual flagship customer conference, XM Conference.
• Own the administration of our Customer Value Stories partner program. Manage the full intake process, tracking both internal and external success stories from initial submission through review and final approval.
• Manage global partner communication processes and logistics, including administrative execution for the quarterly partner newsletter, coordinating partner webinar logistics, and maintaining the global partner communications calendar and planning cadence.
• Maintain, update, and audit Partner Marketing Central to ensure partners and internal teams have instant access to up-to-date marketing collateral, pitch decks, and marketing enablement tools.
• Build, maintain, and analyze results from partner marketing-related Qualtrics surveys, including sponsorship feedback forms, the partner marketing intake form, and MDF request/claim forms.
• Assist in gathering marketing data to support weekly team operational updates, Pipeline Council reviews, and Quarterly Business Reviews (QBRs).

Benefits

• Qualtrics Experience Program - a bonus each year for an experience of your choosing
• Worldwide and diverse community that enjoys helping each other
• Our offices are in the center of our work life and we take pride in creating an open and collaborative work space
• At Qualtrics we are constantly working to create an environment where everyone feels safe and comfortable coming to work and can, as a result of our culture, make their best possible contribution to our team
• The Qualtrics Hybrid Work Model: Our hybrid work model is elegantly simple: we all gather in the office three days a week; Mondays and Thursdays, plus one day selected by your organizational leader. These purposeful in-person days in thoughtfully designed offices help us do our best work and harness the power of collaboration and innovation. For the rest of the week, work where you want, owning the integration of work and life.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level