Partner Manager, Channel Partnerships (Success)

Jobber • Toronto, ON

81d • Hybrid

About The Position

Jobber is seeking a Partner Manager, Channel Partnerships (Success) to join their Partnerships department. This role is crucial for helping small home service businesses succeed by leveraging technology to manage their operations. Jobber's platform allows businesses like plumbers, painters, and landscapers to quote, schedule, invoice, and collect payments, enhancing customer experience. The company fosters a culture of transparency, inclusivity, collaboration, and innovation, recognized by various prestigious awards. Jobber has a strong track record of growth and aims to further transform the service industry.

Requirements

• Proven years experience in a partnership/business development/account management role
• Dynamic, partner and success-minded with the ability to develop strong relationships with external partners.
• Strategic thinking with an understanding of long-term and short-term stakes, and the ability to build strategy and tactical plans.
• Results-oriented, comfortable in outcome-oriented and merit-based work environments.
• Solution-oriented with the ability to think on your feet and resolve issues.
• Strong and confident communication style, with active listening and consulting skills.
• Ability to thrive in a fast-paced environment, multitask, and balance multiple projects.
• Enjoys rolling up their sleeves in a fast-paced startup environment and getting things done.
• Able to work cross-functionally with many teams and multi-task with a sense of urgency.
• Impeccable attention to detail, follow-through, and resourcefulness.
• Demonstrate exceptional problem-solving skills and the ability to navigate challenges creatively and efficiently.
• Willing to regularly travel to conferences and partner on-sites.

Responsibilities

• Own and drive alignment with the Director, Partnerships on customer goals, training focus, and success metrics, ensuring clarity on outcomes and proactively identifying gaps or risks.
• Identify and lead partner expansion opportunities through insight-driven joint business plans, including new markets/geographies, upsell and cross-sell strategies.
• Design and lead execution of tailored onboarding strategies in partnership with CSMs, aligning to partner org structures and long-term success outcomes.
• Own partner health and performance by monitoring key product metrics, proactively identifying risks, and driving action plans to improve retention and engagement.
• Lead cross-functional reviews with Sales and other teams to identify expansion, referral opportunities, and systemic customer pain points, and drive aligned action plans.
• Own and deepen strategic partner relationships, acting as a trusted advisor and primary point of contact for complex or high-value partnerships.
• Lead and evolve quarterly business reviews (QBRs), delivering insights, aligning on strategic priorities, and driving measurable outcomes and optimization plans.
• Advocate for partners by synthesizing and translating feedback into actionable insights that influence internal priorities and partner strategy.
• Own enablement of partners on new product features, ensuring adoption aligns with partner goals and drives measurable value.
• Drive adoption and optimization of Jobber Payments across partners by identifying opportunities, removing blockers, and influencing partner behavior.
• Develop deep product expertise and apply it to advise partners and internal stakeholders on best-fit solutions and tradeoffs.
• Analyze market, industry, and competitive trends to inform partnership strategy and identify new opportunities for growth.
• Influence partner GTM prioritization by building strong, trust-based relationships and aligning on shared strategic outcomes.
• Lead cross-functional collaboration to drive execution of partnership initiatives, ensuring alignment with business objectives and partner success.

Benefits

• Total compensation package includes equity rewards, annual stipends for health and wellness, retirement savings matching, and an extended health package with fully paid premiums for body and mind.
• Dedicated talent development program that includes career coaching and opportunities for career development.
• Matching in RRSP, TFSA or FHSA
• Stock options

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed