Partner Liaison Manager

REGIONAL FOOD BANK OF OKLAHOMA•Oklahoma City, OK

7d•$62,000 - $66,000•Onsite

About The Position

This role will manage efforts to enhance community engagement and drive initiatives that address food and economic insecurity through strategic outreach, cross-sector partnership and program oversight. It oversees capacity-building efforts for partner agencies, including training, grant management and peer learning, while fostering an exceptional customer service culture. The position ensures compliance with internal and external regulations, manages agency assessments, and strengthens the retail recovery program. By leveraging data and cross-departmental partnerships, the role ensures equitable service delivery across communities.

Requirements

Earning a bachelor’s degree or gaining at least 4 years of relevant experience in the field or equivalent combination of education, training and experience.
Working in a leadership role for at least 3 years.
Managing a diverse workforce.
Valid driver’s license with a driving record that meets organizational standards.
Proficiency in common office applications and database software (e.g., Microsoft Office, CRM systems).
Ability to learn and adjust to new technologies.
Ability to complete a background check, motor vehicle record review, drug screening, and physical assessment as required for the role.
Commitment to advancing the mission of ending hunger.

Nice To Haves

Working in a nonprofit environment or community-focused organization focused on service delivery, community organizing, business development, or a closely related field for at least 5 years.
Working in leadership roles within community focused teams for at least 5 years.
Proven project management skills, with demonstrated organization and attention to detail.
Expertise in client-centered service delivery models.

Responsibilities

Community Outreach:
Support and engage community partners and team members to build strategic relationships, deepen understanding of local dynamics, and foster advocacy for holistic initiatives addressing food insecurity, economic insecurity, and poverty.
Use data, in partnership with the business intelligence team, partner agencies and community connections subject matter experts, to identify communities needing increased service capacity.
Ensure the response to inquiries from community contacts and prospective partners with accurate information and effective follow-up.
Coordinate with Advocacy and Public Policy teams to engage local public officials and enhance community partnerships.
Gather and present stories from the network to include in newsletters, outreach and advocacy efforts.
Engage, as needed, team members in representing the Regional Food Bank at community and civic events, including holiday and special food box distributions.
Capacity Building and Training:
Develop and implement capacity-building strategies, goals, and metrics in partnership with leadership.
Manage training and technical assistance programs that improve partner effectiveness and enhance service delivery.
Advocate for partner and community priorities by ensuring representation in planning and execution processes.
Coordinate cross-department initiatives to align systems and workflows with partner expectations, promoting best practices across areas such as grants, food safety, onboarding, online ordering, and intake.
Create dashboards and reporting tools to provide leadership visibility into progress.
Facilitate capacity-building grants and partner incentives.
Plan and organize the Partner Agency Conference (PAC) in partnership with the Director of the Partner Network.
Partner Support:
Oversee onboarding of new partners, including application review, site visits, orientation and follow-up check-ins.
Guide the development, implementation and analysis of regularly scheduled agency reporting surveys.
Oversee and assist with partner assignments for the Retail Recovery program and ensure accurate reporting of donor status and changes.
Prepare and monitor correspondence with potential and existing partner organizations while ensuring accurate and prompt responses to inquiries and/or external requests.
Compliance:
Monitor visit completions, reporting requirements, and resolution processes, ensuring corrective actions are documented and completed.
Maintain adherence to USDA distribution policies and foster excellent relationships with state and regional USDA team members.
Ensure accurate documentation of partner files, non-profit status and agreements in compliance with organizational and regulatory standards.
Investigate and resolve neighbor and partner concerns to achieve mutually beneficial solutions.
Work with Finance to resolve partner agency past-due invoices and maintain transparency.
Leadership Responsibilities:
Oversee 4 - 6 staff.
Guide, shape, and inspire divisional vision, employee engagement and effective participation in organizational planning and coordination.
Work with staff to establish annual program work plans, including goals, priorities, activities and performance metrics to achieve organization targets.
Supervise, develop, motivate and evaluate staff.
Partner with other Regional Food Bank departments to implement organizational priorities.
Participate with executive leadership team in organizational development and strategic planning activities. Ensure that established goals are met or exceeded.
Empower and train staff to work effectively and respectfully with the partner network.
Other Duties as Assigned
Duties and responsibilities may be added or changed at any time at the discretion of your supervisor, formally or informally, either verbally or in writing.