Partner Growth/Enablement Manager

Seam • San Francisco, CA

36d

About The Position

This is an exciting opportunity to lead the architecting/building of the processes that will help our customers ramp as fast as possible and thrive with Seam. You’ll partner closely with sales, product, marketing, and engineering to create an essential piece of our GTM team. As a Partner Growth/Enablement Manager at Seam, you’ll be the primary point of contact for our customers after implementation with your north star metric being time to 100% of deal value. You will also be responsible for contract renewals, identifying upsell/cross-sell opportunities, and generally customer satisfaction. Since we are a white-labeled/embedded product, you will work closely with our customers’ marketing, sales, and product teams to ensure they are positioning Seam to their customers in the best way to quickly ramp adoption of our products.

Requirements

• 5+ years of experience as a Growth Manager or similar role.
• Comfortable understanding and selling technical products like APIs, embeddable products, pre-built UI flows, etc.
• Experience building growth and customer success processes, playbooks, onboarding flows, QBRs, etc.
• Exceptional written/verbal communication skills with comfort presenting in front of customers 1:1 and in small groups.
• Experience with data-driven sales and growth processes to understand bottlenecks and drive change.
• Clear examples of working autonomously with a high level of ownership and accountability.
• Experience working in small, fast moving startup environments.
• Excited to work in person with the team in San Francisco

Responsibilities

• Lay the foundation for a scalable growth and customer success motion by building playbooks and repeatable best practices that help us:
• Reduce beta launch to 12-month deal value timelines.
• Ensure high contract renewal rates.
• Identify upsell/cross-sell opportunities.
• Act as the primary point of contact for customers post-implementation, drive customer satisfaction, and host QBRs for our largest customers.
• Deeply understand how our customers market and sell our products to their customers and work with Seam’s sales and marketing teams to create and implement onboarding + growth playbooks.
• Share customer feedback directly to Product and Engineering, helping shape our roadmap and ensuring the platform evolves with real-world needs.
• Occasionally, travel to customer offices and conferences to connect with customers in-person.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 11-50 employees