Partner Experience Advocate

Telarus•Sandy, UT

4d•$50,000 - $65,000

About The Position

Telarus was recently recognized by Inc. as a best workplace; our positive culture is a top priority. Telarus is the #1 global technology solutions distributor with a singular focus on accelerated partner success through unparalleled resources, support, and education. We are professionally committed to providing the highest quality partner care. Telarus offers a competitive salary and a comprehensive benefits plan including 401k with matching and flexible PTO. The overall responsibility of the Partner Experience Advocate is to act as a guide for our Technology Advisors through the entire sales process with Telarus. Our team recommends appropriate suppliers, identifies Telarus subject matter experts, and helps to provide quotes and contracts from the correct team within Telarus. With industry-leading response times, the largest and most tenured team in the industry, and the highest ratings from more suppliers than any other technology solutions brokerage, the Telarus Partner Experience team offers the right level of support as Technology Advisors grow their business.

Requirements

Customer service background
Microsoft Suite
Intermediate computer knowledge
Exceptional written and verbal skills
Engaging phone presence

Nice To Haves

Telecom experience 1 year+
Ability to multitask
Detail oriented
Self-Motivated
Familiarity with Salesforce
Strong Communication skills
Ability to have challenging conversations
Personable
Team player
Adaptable / Quick learner
Independent problem solver
Forward thinker
Comprehension of technology channel program/B2B product offerings

Responsibilities

Handling incoming partner requests via Microsoft Outlook, Salesforce, and Phone calls
Answering General Telarus Questions
Providing Telarus Hub support and answering questions
Recommending Technology Advisor training and discussing expectations in working with Telarus
Maintaining a relationship with Technology Advisors and Suppliers
Attending Technology Advisor / Supplier meetings
Participating and adding value
Working Interdepartmentally
Addressing simple commission questions
Opportunity lifecycle management within Salesforce (Qualification, Identification, Quote routing within internal SF, Tracking, Follow up, Recap sent to Technology Advisors, Paperwork assistance as needed, Order submission and Order Management engagement, Funnel management, Personal metric tracking, Task and case management)
Strategic Technology Advisor/Supplier introductions dependent on opportunity
Team Coverage (as needed)