Partner Engagement Manager

ClickUp

5d • Remote

About The Position

At ClickUp, we’re not just building software. We’re architecting the future of work! In a world overwhelmed by work sprawl, we saw a better way. That’s why we created the first truly converged AI workspace, unifying tasks, docs, chat, calendar, and enterprise search, all supercharged by context-driven AI, empowering millions of teams to break free from silos, reclaim their time, and unlock new levels of productivity. At ClickUp, you’ll have the opportunity to learn, use, and pioneer AI in ways that shape not only our product, but the future of work itself. Join us and be part of a bold, innovative team that’s redefining what’s possible! 🚀 ClickUp is seeking a Partner Engagement Manager who will play a pivotal role in driving the success of our partner-led services. This is a strategic, high-impact role focused on building strong relationships with partner leaders and consultants, ensuring the success of partner-led projects, and delivering the "ClickUp touch" that leads to exceptional customer outcomes. If you are a driven, organized, and strategic problem-solver who thrives in a dynamic environment, this opportunity is for you!

Requirements

• 7+ years of experience in strategic consulting, customer success, or partner management within SaaS or technology companies.
• Strong project management skills with the ability to scale; able to oversee multiple consultants and projects simultaneously.
• Demonstrated ability to set success metrics, drive outcomes, and resolve escalations.
• Excellent communication skills and the ability to calmly resolve customer escalations.
• Highly organized, highly responsive, and comfortable with ambiguity.
• Experience with SaaS implementation and work management tools.
• Familiarity with key customer success metrics (NDR, GDR, platform adoption).
• Bachelor's degree or equivalent experience preferred.

Responsibilities

• Build close relationships with all partner leaders and their consultants.
• Become a ClickUp product expert, providing strategic recommendations to customers and partners on Workspace design and scalable hierarchy.
• Work directly with partners and customers to lead projects to success.
• Manage the full book of partner business, monitor active projects, and create risk mitigation and account growth plans (especially for under-performing accounts).
• Diagnose customer escalations and work with customers, account teams, and partners on resolution plans.
• Serve as a process and product expert, answering a wide range of questions from partners across many services, including onboarding and long-term consulting projects.
• Coach partners on best practices, enable them on new processes, and ensure alignment with ClickUp's product and growth strategy.
• Drive high user adoption and expansion iARR for accounts with long-term/recurring services.
• Report to the Professional Services leadership team and collaborate cross-functionally with internal consulting, sales, and customer success teams.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 11-50 employees