Partner Engagement Manager, OSW

Onebrief•Washington, DC

2d•$150,000 - $180,000•Onsite

About The Position

Onebrief is collaboration and AI-powered workflow software designed specifically for military staffs. By transforming this work, Onebrief makes the staff as a whole superhuman - meaning faster, smarter, and more efficient. We take ownership, seek excellence, and play to win with the seriousness and camaraderie of an Olympic team. Onebrief operates as an all-remote company, though many of our employees work alongside our customers at military commands around the world. Founded in 2019 by a group of experienced planners, today, Onebrief’s team spans veterans from all forces and global organizations, and technologists from leading-edge software companies. We’ve raised $320m+ from top-tier investors, including Battery Ventures, General Catalyst, Sapphire Ventures, Insight Partners, and Human Capital, and today, Onebrief is valued at $2.15B. With this continued growth, Onebrief is able to make an impact where it matters most. Required: Top Secret clearance with eligibility for SCI In person in the National Capital Region

Requirements

Top Secret clearance with eligibility for SCI
In person in the National Capital Region
Love our users, and want to work with them.
Deeply understand large military and government headquarters and how they connect.
Like to solve problems. Appreciate systems thinking and connecting people and information in a way that results in quicker and better decisions.
Pay attention to detail. People rely on you.
Can get things from large government organizations. Understand how military organizations make decisions and how to influence the process in multiple ways.
Technically adept. Don’t need to code, but need to be savvy. Can quickly become a power user of our product and understand it enough to discuss it in sufficient detail with both engineers and casual users.
Work well with customers. Demonstrate strong interpersonal skills by cultivating trust, aligning diverse perspectives, and communicating with clarity and influence.
Intense about our mission.
Proactive and adaptable. Comfortable working autonomously or with cross-functional teams, especially in fast-paced or ambiguous settings.
Communicate clearly, concisely, and candidly.
Hold a current Top Secret clearance with eligibility for SCI and have the ability to access DOD facilities and installations.
Experience in planning or policy analysis, ideally within a military context. You know how typical military organizations are organized and interact across the Department.
Experience in senior military commands (e.g., theater service component or higher, Department or Service, OSD)
Familiarity and experience with defense policy management.
Awareness of protocols for software deployment on classified networks.
Ability to expand business presence to adjacent organizations, with emphasis on software or technology solutions.
Experience in customer support, both face-to-face and remote, and capability to respond to incidents coordinating with customers and product engineering teams.
Strong technical skills to master our application, troubleshoot issues and liaise with customers on technical matters.
Proven ability to navigate large government organizations, solve bureaucratic challenges, and deliver successful outcomes.
Willingness to work onsite regularly with occasional travel as required.
Obsessed with creating value for real users
Ambitious, scrappy, and a creative problem-solver
Learn quickly, work iteratively, and naturally seek collaboration
Approach your work with integrity, intellectual honesty, and a low ego
Communicate frankly, clearly, and succinctly
Thrive as a self-starter, embracing autonomy and ambiguity

Nice To Haves

Advanced military planning education is preferred (e.g., SAMS, SAW, BSAP, Command and Staff).

Responsibilities

Own the entire customer relationship, from users to senior officials.
Rapidly expand product usage making Onebrief an indispensable part of daily workflows. You’ll need a combination of ordinary training and subtler strategies to get our product used as much as possible.
Win the renewal and expansion, so that your customer(s) keep buying Onebrief each year. Deals should expand over time.
Clearly communicate user needs to the product team. Maintain a high product proficiency, and excite the customer about each product improvement.
Instill the Onebrief brand image.
Enable our expansion to adjacent organizations.
Lead or support exercises.
Use your observations of our users to recommend product improvements.
Provide face-to-face and remote customer support.
Develop an understanding of customer social dynamics in order to support renewals and future sales.
When responding to incidents (product is unavailable, broken, or not delighting the customer), coordinate with the customer and our product engineering team.