Partner Development Manager

Syringa Networks LLC•West Valley, MT

About The Position

We are looking for an energetic, results-oriented Partner Development Manager to join our team, with a focus on TSD Agent partners within the telecommunications ecosystem. As a key contributor to Syringa’s channel program, this role is responsible for recruiting, developing, and growing partner relationships that drive measurable revenue growth and market expansion. The ideal candidate brings established industry relationships, a strong understanding of the telecom channel, and a proven ability to build partnerships that generate sustainable, partner-driven revenue. They demonstrate sound judgment, professionalism, and a collaborative approach, using their influence to strengthen partner relationships, build internal alignment, and drive sustainable growth. The Partner Development Manager owns partner development, engagement, and growth, working in tandem with the Channel team, who leads deal execution and closing. Success in this role requires both the initiative to identify and develop new opportunities and the ability to work effectively within Syringa’s established processes, structure, and cross-functional teams.

Requirements

Bachelor's degree or Equivalent industry experience
Proven experience in ISP sales, with a focus on Channel partnerships.
Strong negotiation and contract management skills.
Excellent communication and interpersonal skills.
Analytical mindset with the ability to interpret market trends and data.
Self-motivated and able to work independently as well as part of a team.

Responsibilities

Prospect, recruit, and develop Agent partners within Syringa’s channel ecosystem
Build and maintain strong partner relationships through consistent engagement and business planning
Establish partner-specific growth plans aligned to revenue targets and tier expectations
Collaborate with Marketing, Sales, and Technology Services Distributors (TSDs) to strategically leverage MDF for partner and end-customer-facing activities
With guidance from leadership manage the Agent partner program through established KPIs that measure revenue performance, partner engagement, and business development outcomes
Partner cross-functionally with Sales Desk, CX, Marketing, Innovation, and Operations to support consistent partner and customer experiences
Achieve and exceed channel revenue targets through effective partner engagement and development
Drive pipeline creation by enabling partners with clear positioning, training, and business development strategies
Identify growth signals within the partner base and translate them into actionable opportunities
Work closely with team to ensure partner-sourced opportunities progress through the sales lifecycle
Support execution of sales and marketing playbooks targeting alliance partners, agents, and end customers across commercial and public sector segments
Conduct regular QBRs and pipeline reviews with partners focused on revenue, conversion, and opportunity development
Track and analyze partner performance against defined KPIs and growth plans
Maintain CRM discipline for partner engagement, activity tracking, and development planning
Provide visibility into partner health, pipeline trends, and areas for improvement
Stay informed about industry trends, competitor activities, and market dynamics related to wholesale partnerships
Analyze market data to identify opportunities for expansion and growth within the wholesale space
Develop a deep understanding of Syringa services as a supplier and partner to effectively communicate the value of the Syringa’s Partner Programs to the channel ecosystem.
Train and enable partners on Syringa’s offerings, promotions, differentiation, and channel processes
Reinforce adherence to Rules of Engagement (ROE) and channel program standards
Support partner contract discussions and subsequent onboarding processes for partners coordinating with leadership, legal, and finance
Ensure partner agreements align with Syringa’s policies and program structure
Act as a liaison between partners and internal teams to resolve challenges and remove friction from the partner experience, including coordination on issues such as channel conflicts and commission inquiries
Collaborate with CX to address service-related issues, ensuring a consistent customer experience and maintaining partner trust.
Coordinate with Channel Account Manager, Operations, and service delivery team to ensure partner and customer expectations are met throughout the end customer lifecycle
Partner with Marketing to support channel-centric content, campaigns, and events aligned to the Channel GTM strategy