Partner Development Associate

PolyAI

1d•$90,000 - $110,000

About The Position

PolyAI automates customer service through lifelike voice assistants that let customers lead a conversation. Our voice assistants make it possible for businesses to deliver outstanding customer service that rivals their human agents. Our customers, which include the world’s leading logos, are expanding how they use our platform, driving automation of critical customer service operations and integrating PolyAI into their daily customer service workflows. PolyAI is seeking a Partner Development Associate to provide scalable inside coverage across our growing partner ecosystem. This role will focus on driving consistent execution, accelerating pipeline through channel partners, and ensuring high-quality engagement across long-tail and emerging partnerships. You will work closely with Partner Account Managers (PAMs), direct sales, and partner organizations to support deal flow, strengthen partner enablement, and improve forecasting visibility. This is a high-impact role designed to increase channel productivity while allowing strategic resources to remain focused on net-new ARR growth. Focus Areas: Deal registration support and pipeline management Ongoing partner engagement and campaign execution Assistance in driving attendance to channel events Support partners and CAMs Event participation as needed

Requirements

2–5+ years in channel, partnerships, sales support, or business development
Highly organized with strong Salesforce and pipeline management skills
Comfortable operating in a fast-paced, high-growth environment
Strong communicator who can engage partners professionally and confidently
Data-driven mindset with attention to detail and follow-through
Proactive, solutions-oriented, and motivated by revenue impact

Responsibilities

Manage deal registration processes and ensure timely follow-up and visibility
Monitor and support partner-sourced pipeline to drive progression and conversion
Maintain CRM hygiene and reporting accuracy across channel opportunities
Execute partner-facing campaigns and follow-up programs
Maintain ongoing communication cadence with long-tail partners
Identify opportunities to re-engage dormant partners and activate pipeline
Assist in driving attendance and follow-up for partner and channel events
Support CAMs with enablement materials, coordination, and post-event pipeline tracking
Participate in events as needed to strengthen partner relationships
Partner with Sales, Marketing, and Channel leadership to ensure smooth execution
Provide visibility into partner performance trends and engagement metrics

Benefits

💰 Participation in the company’s employee share options plan
🏥 100% of Single Cost (employee) and 70% of Dependent for medical, dental & vision
👪 Life Insurance
◻️ STD and LTD
💰 The opportunity to contribute to the company's 401k plan
🏝 Flexible PTO policy + 11 designated company holidays
📚 Annual learning and development allowance
🏡 We’re all about making WFH work for you - that’s why we offer a one-off WFH allowance when you join. Offering perks like noise-cancelling headphones or a comfortable desk chair to boost your comfort and focus!
🧡 Enhanced parental leave
👨‍👩‍👧 Company-funded fertility and family-forming programmes
🌸 Menopause care programme with Maven