Partner, Community Service

Spire Inc. • Birmingham, AL

3d • Onsite

About The Position

Spire is seeking a Community Service Partner to join our team. This role involves investigating and resolving complaints from various sources, assisting with customer assistance programs, managing customer accounts, and maintaining important reports. The ideal candidate will have strong interpersonal and communication skills, the ability to work under pressure, and a commitment to the company's values.

Requirements

• High School Diploma or equivalent required
• Three to five years of experience working in the social service industry, or in a customer service role
• Experience communicating with the public
• Strong interpersonal skills with the proven ability to build and establish rapport with a diverse array of people
• Strong written communications skills
• Ability to lead by example in support of the Company’s essential characteristics and values: strong ethics and integrity, dedication to a safe work environment, commitment to a diverse workforce that recognizes and respects every individual’s unique skills and perspectives
• Ability to work under pressure and meet tight deadlines
• Ability to adapt in a fast-moving and changing culture
• Ability to work independently and manage time effectively in order to meet individual goals and deadlines
• Ability to work as part of a team and display a positive attitude for this dynamic environment

Nice To Haves

• Business degree preferred
• Proficiency in Microsoft Office, specifically Excel, preferred

Responsibilities

• Investigate and resolve complaints filed with the Missouri Public Service Commission (MPSC), the Better Business Bureau, etc. and prepare written reports
• Assist with the Dollar Help program, including processing agency payments, disbursements, and maintaining weekly and monthly records
• Investigate and resolve inquiries and complaints to the President’s office via telephone and written correspondence and prepare written reports
• Provide account status information in instances where the information cannot be obtained from the website, including answering web related questions
• Document pledges on customer accounts to prevent the discontinuation of their gas service in the absence of the Community Services Coordinator
• Maintain website unapplied and skipped payment reports
• Monitor CSD e-mail box for incoming complaints and assign to respective coordinators.
• Perform updates to the Inquiry/Complaint Data Base and All Inquiries Folder, and assist with periodic edits and updates to the entire CSD Shared Directory
• All other duties as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED