Partner Account Manager

ArcSite•Denver, CO

34d•Remote

About The Position

The Partner Account Manager plays a critical role in supporting and expanding ArcSite’s rapidly growing partnership ecosystem. Reporting directly to the Director of Partnerships, this role focuses on managing day-to-day partner relationships, driving partner engagement, optimizing performance, and supporting revenue growth initiatives across our network of integration partners, strategic alliances, and channel partners. This role is ideal for someone who is relationship-driven, highly organized, and ready to jump in and contribute across a variety of partnership activities. You will work closely with cross-functional teams - including Product, Marketing, Sales, and Customer Success - to ensure partners are set up for success and that ArcSite’s joint initiatives deliver measurable impact.

Requirements

3-5+ years of experience in partnerships, channel account management, customer success, sales, or a related client-facing role-SaaS experience strongly preferred.
Strong relationship-building and communication skills; able to influence without authority.
Highly organized with the ability to manage multiple partner accounts and priorities simultaneously.
Comfort learning and explaining software products; technical aptitude is a plus.
Experience with CRM systems (HubSpot, Salesforce, etc.) and partner management tools is helpful.
A proactive, collaborative mindset with a willingness to take initiative, solve problems creatively, and continuously improve processes.
Self-motivated and comfortable working in a remote-first environment.

Responsibilities

Manage ongoing relationships with partner book of business, ensuring strong engagement, satisfaction, and alignment with ArcSite’s goals.
Support the Director of Partnerships in executing partnership strategies, onboarding new partners, and expanding existing relationships.
Serve as the primary point of contact for partners, helping them navigate ArcSite’s product, resources, and program benefits.
Collaborate with Marketing to coordinate co-marketing campaigns, webinars, enablement materials, and joint content.
Work with the Product team to surface partner feedback and participate in integration improvement discussions.
Monitor partner performance, track key KPIs, and deliver regular reporting to internal stakeholders.
Assist with contract renewals, partner agreements, and documentation as needed.
Identify opportunities to deepen partner engagement, drive revenue, and improve partner program tools, processes, and enablement.
Attend virtual and occasional in-person partner meetings, events, or trainings as required.