Partner Account Manager, Commercial

Omnidian

1d•Remote

About The Position

As a Partner Account Manager, you will be responsible for managing and growing relationships with top volume Commercial Field Service Partners (FSPs), ensuring a best-in-class service delivery experience. You will collaborate closely with Commercial Field Service Managers, Onboarding, Dispatch, Compliance, and Procurement teams to support partner performance and engagement. This role reports to the Manager, Partner Account Managers and serves as a key liaison between Omnidian and our FSP network driving strategic initiatives, ensuring high levels of satisfaction and long-term success

Requirements

2+ years of Commercial Solar Operations experience.3 - 5 years of experience in Partner Account Management, Vendor Relations, or Field Operations.
Demonstrated experience managing external partner or vendor relationships.
Strong analytical skills with ability to interpret performance metrics and KPIs.
Excellent communication, stakeholder management, and conflict resolution skills.
Intermediate to Advanced Salesforce skills (reports, dashboards, workflows).
A strong relationship builder who communicates with clarity and empathy.
Skilled at balancing partner advocacy with operational performance goals.
Comfortable analyzing data and using insights to inform data-driven decisions.
Highly organized, detail-oriented, and capable of managing multiple priorities.
Collaborative and able to navigate cross-functional team dynamics.
Solutions-oriented mindset to improve processes and outcomes for stakeholders.

Nice To Haves

Previous experience in field service operations environments.
Exposure to partner network scaling or account segmentation strategies.
Familiarity with contract terms and operational SLAs.

Responsibilities

Partner Relationship Management (50%)
Build and maintain strong, collaborative relationships with Commercial Field Service Partners to foster mutual growth and satisfaction.
Proactively identify partner risk signals and lead cross-functional escalation and remediation efforts when performance, safety, or compliance concerns arise.
Serve as the primary point of contact for partner escalations, communications, and alignment.
Establish structured engagement cadences (e.g., QBRs, performance reviews, and agenda alignment).Possess knowledge of Partner/contractor contract terms
Performance Oversight and Analysis (30%)
Monitor and analyze KPIs such as volume, turnaround times, and impactful performance ratios (dispatch-to-completion).
Utilize and customize tools such as BI (Sigma), CRM (Salesforce), and performance dashboards to assess metrics and drive improvements.
Gather stakeholder feedback on partner responsiveness, technical skills, and communication.
Deliver structured performance reporting and feedback to address performance gaps.
Continuous Improvement and Training (10%)
Identify and implement efficiency improvements to enhance Field Service Network performance.
Gather feedback from partners to identify improvement opportunities and implementation strategies.
Pilot new service strategies to boost partner engagement and performance.
Define Salesforce platform requirements and develop related training materials for FSPs.
Facilitate smooth onboarding and ongoing training for partners.
Training and Development (10%)
Collaborate with the Commercial Service Network Manager to adjust and implement partner training programs.
Define Salesforce platform requirements and develop related training materials for FSPs.
Coach and enable active Field Service Partners through ongoing performance support and continuous improvement initiatives

Benefits

Most of our roles offer the opportunity to work remotely
If you are in the Seattle area, we offer a vibrant office space in the historic and beautiful Smith Tower, in the heart of Pioneer Square
We prioritize applicants near one of our employee clusters and offer one or more local gatherings per year
We provide outstanding benefits including family medical, dental, vision, disability, 401(k) administration and $1k match per year and thoughtful paid time off
We offer 12 weeks of paid parental leave to all FTE employees (birthing and non-birthing) after 1 year, and four-week paid sabbatical leave after four years
We offer a competitive total compensation package that includes monthly health insurance premiums, bonuses and long-term stock options for every employee
We love to lift each other up through company-wide slack channels such as #puppiesandpets, #omnidian-wellness, #praiseandbooms and #sustainablefuture
We have affinity groups to help employees feel seen and supported, such as Rainbow Array, BIPOC, Thriving Survivors, Vets at Omnidian, Black Lights Matter and Neurospicy R Us
We are a passionate, mission driven team that believes in collaboration, mutual respect and trust.
Comprehensive Benefits: We've got you covered with 100% of health insurance monthly premiums for employees, and 50% for dependents.
Performance Bonus: Because exceptional work deserves exceptional rewards. Eligibility begins after 90 days.
Equity Stake: Join us in shaping the future and be rewarded for your dedication with stock options.
Continuous Growth: Up to $500 annual learning reimbursement because investing in your development is investing in our success.