Partner Account Executive

WEX•North Dakota - Remote Office, ND

1d•$63,700 - $74,400

About The Position

As a Partner Account Executive at WEX, you are the accountable owner of the post-sale partner relationship, responsible for delivering value, strengthening partnerships, and ensuring long-term partner success. This role requires extreme ownership—you are responsible for protecting and growing your accounts, minimizing attrition, driving renewals, and ensuring a world-class partner experience. You will serve as the strategic partner and trusted advisor to your partners—deeply understanding their goals, operations, and industry—while aligning WEX’s solutions to help them grow and succeed. Your impact will directly influence account growth and increased annual recurring revenue (ARR) for WEX. Through proactive engagement, strategic planning, and product enablement, you will drive adoption, retention, and long-term loyalty.

Requirements

Minimum 5 years of customer success or account management experience
Bachelor’s degree or equivalent relevant experience
Deep knowledge of HSA, HRA, FSA, Commuter, COBRA, and Direct Billing preferred
Strong understanding of Savings & Spending and COBRA regulatory requirements
Proven track record of managing strategic relationships and driving account growth
Experience with renewals, negotiations, expansions, and achieving retention and revenue targets
Excellent communication, presentation, and relationship-building skills
High accountability mindset—you take ownership, deliver results, and build trust
Ability to work cross-functionally and manage multiple priorities independently
Proficiency in CRM and client engagement platforms (e.g., Salesforce)

Responsibilities

Serve as the primary post-sale point of contact and strategic advisor for assigned partner accounts
Build deep, long-term relationships based on trust, transparency, and shared goals
Develop a comprehensive understanding of each partner’s business, KPIs, and growth strategies
Champion partner success through regular touchpoints, planning sessions, and business reviews
Take full ownership of account growth and retention, directly contributing to increased ARR for WEX
Identify and close upsell and cross-sell opportunities by aligning WEX capabilities to emerging partner needs
Lead the renewal process, ensuring timely execution and clear demonstration of value
Use strategic planning and quarterly business reviews to showcase ROI and build expansion roadmaps
Guide partners through best practices and advanced product features to maximize value
Develop enablement plans that support partner-specific business outcomes
Drive consistent product utilization to ensure adoption and prevent churn
Act as an escalation point of accountability for issue resolution and partner satisfaction
Coordinate with internal teams (Product, Tech, Service, Compliance, Legal, etc.) to resolve concerns quickly and completely
Prevent reactive service by identifying friction points early and proactively with cross functional teams to addressing them
Proactively share relevant product updates, enhancements, and news
Gather and communicate customer feedback to internal stakeholders to influence product direction and service improvements
Represent the voice of the partner within WEX
Maintain accurate records of partner status, activity, and opportunities
Monitor and report on success metrics such as satisfaction, renewal rate, and revenue expansion
Continuously contribute to the evolution of partner success strategies, playbooks, and best practices
Performs other duties as assigned to meet business needs