Partner Account Executive - AMER Contact Center

Cisco•Richardson, RI

1d•Remote

About The Position

This role is for a Partner Strategy & Acceleration Lead for Contact Center in the Americas. The individual will be an executive business architect and sales accelerator for Cisco’s Contact Center and AI partner business across the Americas. The position reports directly to the Director of Global CE & CC Partner Strategy & Acceleration. The role involves owning end-to-end partner practice development, executive alignment, and revenue acceleration across top VARs, SIs, SPs, and MSPs, including specialized Contact Center partners. Key responsibilities include bridging global go-to-market strategy with in-theater field execution, scaling cloud migrations from legacy on-premise platforms to Webex Contact Center, accelerating partner-led Webex AI Agent adoption, and building high-growth, profitable partner practices.

Requirements

8–10+ years of high-performance experience in Contact Center (CCaaS / On-Premise), Customer Experience, or SaaS partner sales strategy and practice development.
Deep commercial and architectural understanding of Contact Center solutions (Cisco UCCX/UCCE/Webex CC, Genesys, NICE, Five9, Amazon Connect) and emerging Enterprise AI / Virtual Agent technologies.
Proven track record of building, scaling, and managing profitable practices within VARs, SIs, SPs, and MSPs.
Exceptional communication, presentation, and negotiation skills with a demonstrated ability to influence C-level partner executives and internal matrixed sales leaders.
Bachelor’s degree in Business, Computer Science, Engineering, or equivalent practical experience.

Nice To Haves

Direct experience working within or managing top-tier Americas partner practices across VARs, SIs, SPs, and MSPs.
Familiarity with Cisco commercial engines and partner programs (CCW, Deal Registration / ICPA rules, EA 3.0, PXP, VIP/LCI).
Strong understanding of cloud migration economics, TCO/ROI modeling, and SaaS recurring revenue mechanics.

Responsibilities

Lead Executive Practice Building: Own C-level and Practice Director relationships across top specialized and regional partner practices. Develop and execute joint business plans (JBPs) with committed annual revenue targets, practice expansion milestones, and delivery capacity goals.
Execute In-Theater GTM Plays: Deploy standardized global migration playbooks, tiered commercial packaging, and Webex AI sales plays into regional partner practices.
Lead Practice Acceleration Sprints: Execute time-bound elevation sprints for high-potential regional partners elevated by field teams, standing up their professional services packaging, architect certifications, and initial pilot deployments.
Drive On-Premise to Cloud Migrations: Architect programmatic campaigns across partner customer bases to accelerate the transition of on-premise contact center seats to Webex Contact Center and AI Agent workflows.
Protect the Recurring Base & Bridge Renewals: Collaborate with Cisco Renewal Teams and partner renewal desks to provide advance visibility into expiring contracts and attach proactive cloud migration motions.
Field & Specialist Alignment: Partner closely with Regional Collaboration Partner Sales Directors, Partner Account Managers (PAMs), and direct customer-facing Contact Center Specialists on territory account mapping and marquee deal escalations.
Innovate on Commercial Models: Enable partners on modern SaaS commercial structures, including Enterprise Agreements (EA 3.0), Lifecycle Incentives (LCI), Value Incentive Programs (VIP), and emerging Agency/MSP models.
Product & Business Unit Interlock: Channel structured field intelligence, technical requirements, and roadmap priorities back to the Contact Center Business Unit and Technical Enablement teams.

Benefits

medical, dental and vision insurance
a 401(k) plan with a Cisco matching contribution
paid parental leave
short and long-term disability coverage
basic life insurance
grants of Cisco restricted stock units
10 paid holidays per full calendar year
1 floating holiday for non-exempt employees
1 paid day off for employee’s birthday
paid year-end holiday shutdown
4 paid days off for personal wellness
16 days of paid vacation time per full calendar year (non-exempt employees)
flexible vacation time off program (exempt employees)
80 hours of sick time off provided on hire date and each January 1st thereafter
up to 80 hours of unused sick time carried forward from one calendar year to the next
Additional paid time away may be requested to deal with critical or emergency issues for family members
Optional 10 paid days per full calendar year to volunteer
annual bonuses (for non-sales roles)
performance-based incentive pay on top of their base salary (for sales roles)