Retail Parties & Guest Experience Lead, Lip Lab - Toronto, Queen Street West (Full-Time)
About The Position
More than just a lipstick destination, Lip Lab cultivates an environment that champions fun, self-expression and creativity for both our valued guests and team members. We are deeply passionate about delivering exceptional, personalized service and take pride in our artistry, crafting high-quality, custom products that are as unique as the individuals who wear and create them – from the perfect shade and surprising flavors to a name that reflects and celebrates your story. If you're energized by forging genuine connections, driving impactful results, delivering exceptional guest experiences and empowering others to reach their full potential within a positive, vibrant, and authentically inclusive culture, then this role at Lip Lab is the perfect opportunity for you! As the Parties & Guest Experience Lead, you will be responsible for providing a best-in-class guest experience. Managing the systems and process to support Sales & Operations. You will not only be assisting with the day in and day out operations of the store but will also help in maintaining a fun, inclusive atmosphere that guests and employees will all want to be a part of.
Requirements
- 2+ years of experience in guest services, multi-tasking, and delegation
- Someone who leads by example with a can-do attitude and always goes above and beyond.
- Proficiency with POS systems, excel, MS word, outlook, and google docs.
- Experience with appointment-based business and systems.
- An ability to identify opportunities within team, coach, and work alongside management to execute any training or follow up required.
- Comfortable in a fast paced, high-volume environment
- This role requires the ability to stand and walk for 6-8 hours per shift, occasionally lift and carry objects weighing 10-50 pounds, and perform tasks that involve bending, kneeling, squatting, and reaching both overhead and below shoulder level.
Responsibilities
- Providing a unique and entertaining guest experience from beginning to end, confirming reservations, welcoming guests, completing reservations and hosting parties.
- Working closely with store manager and assistant store manager to ensure teams are delivering top service and goals are achieved.
- Optimize the business through strong appointment management and partnership with the leadership team. The ability to manage an appointment system, party process, guest complaints in partnership with SM/ASM.
- Manage the party booking process, emailing, invoicing, and ensure great guest and employee experience
- Take the lead on hosting parties, being the manager on duty, and ensuring guests appointments deliver optimal experiences.
- Monitor daily, weekly, and monthly targets and KPIs to coach and develop the team.
Benefits
- Competitive pay and tips!
- Paid time off and holidays
- Fantastic employee discount
- Opportunities for career growth and development
- A fun and supportive work environment
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
