Participation, Syndication and Commercial Loan Servicing Manager

Amalgamated Bank of NY•New York, NY

14h•Hybrid

About The Position

The Participation, Syndication, and Commercial Credit Operations Manager is responsible for the operational oversight, servicing, and administration of loan participations, syndicated loan facilities, Letters of Credit (LCs), and Lines of Credit (LOCs), where the Bank acts as either Lead Bank or Participant Bank. This role ensures that complex commercial credit products are accurately booked, serviced, reconciled, and reported in accordance with credit approvals, executed agreements, regulatory requirements, and internal control standards. The position includes direct management and mentorship of staff, cross-functional coordination, procedure ownership, and audit and examiner readiness.

Requirements

Bachelor’s degree or equivalent experience
2-5 years of experience in commercial banking/Consumer Banking/bank marketing
Thorough knowledge of pertinent Policies & Procedures
Core competency in all compliance and Patriot Act provision
Excellent verbal/written communication and interpersonal skills
Strong presentation skills
Computer literate including Microsoft Access, Word, Excel and Outlook
Good accounting skills

Responsibilities

Oversee the end-to-end operational lifecycle for loan participations and syndicated facilities, including participations purchased and sold.
Review executed participation and credit agreements and servicing terms are accurately reflected in servicing systems.
Validate transaction structure, hold levels, percentages, servicing fees, and Lead vs. Participant Bank responsibilities.
Ensure accurate boarding and system setup for participations, syndications, Letters of Credit, and Lines of Credit.
Confirm rates, percentages, accruals, fees, utilization limits, and general ledger alignment.
Resolve booking issues and coordinate with system administrators and vendors.
Oversee payment processing, allocations, and participant remittances.
Perform or oversee reconciliations between loan systems, participant records, and the general ledger.
Investigate and resolve servicing exceptions in coordination with Accounting and Treasury.
Manage operational oversight of commercial Lines of Credit, including revolvers and committed facilities.
Oversee draw approvals, utilization tracking, repayments, renewals, and amendments.
Support reporting and monitoring of LOC balances and availability.
Manage, coach, and mentor staff supporting participation, syndication, LC, and LOC activities.
Provide day-to-day supervision, work allocation, and quality control.
Support onboarding, training, performance feedback, and professional development.
Ensure compliance with Credit Policy, procedures, and regulatory requirements.
Maintain audit- and examiner-ready documentation.
Respond to internal audit, regulatory, and external review requests.
Serve as an operational liaison with Credit, Lending, Accounting, Treasury, Compliance, Legal, and Technology.
Maintain and enhance procedures, job aids, and training materials.
Identify process improvements and automation opportunities.
Serve as backup support to Department Manager, including any required administrative duties