Participant Support Specialist
About The Position
We are seeking a Participant Support Specialist to be a behind-the-scenes powerhouse who keeps our service team sharp and systems running smoothly. You'll manage participant records, process carrier applications, and ensure data accuracy across platforms, directly supporting to-tier services for HRAs, FSA, HSAs, and ICHRAs. If you're detail-oriented, tech-savvy, and focused on solutions, this role is for you. You'll work closely with out Participant Experience team to troubleshoot data issues, streamline workflows, and drive process improvements in a fast-paced, collaborative environment.
Requirements
- 1-3 years of experience in data entry, administrative support, or similar back-end operations
- Proven track record of handling large data sets with precision and speed.
- Strong analytical and research skills with a proactive, solution-focused mindset.
- Quick to learn new systems, tools, and processes.
- Exceptionally organized with sharp attention to detail.
- Comfortable working independently and collaborating across teams.
- Clear and professional written and verbal communication skills.
- Proficient in Microsoft Excel, Outlook, and common workplace platforms.
Nice To Haves
- Experience in benefits or healthcare
- Familiarity with account-based health plans (HRA, FSA, HSA, ICHRA)
Responsibilities
- Keep data clean and reliable by managing participant records, processing applications, and ensuring accuracy across internal systems.
- Support front-line teams with timely data entry, research, and outreach lists that enable proactive participant engagement.
- Conduct carrier outreach to gather enrollment information, verify participant data, and resolve discrepancies efficiently.
- Manage carrier application with enrollment information when onboarding new carriers.
- Solve data puzzles by investigating discrepancies, resolving missing information, and collaborating across departments to fix issues fast.
- Drive improvement by identifying workflow efficiencies and recommending process enhancements that boot service quality.
- Protect what matter by ensuring compliance with data privacy standards, plan rules, and regulatory requirements.
Benefits
- Free parking
- On-site gym
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
