Participant Support Representative

Mutual of America • New York, NY

23h • Onsite

About The Position

As a Participant Support Representative, you will play a key role in educating and assisting employees in enrolling in employer-sponsored retirement plans. You will be responsible for building relationships, educating our participants on their retirement plans, and responding to participant inquiries regarding plans such as 401(k), 403(b), 457, 401(a), and IRAs. Our focus is on delivering an outstanding experience for Plan participants by simply and efficiently explaining Plan features to participants and their beneficiaries as they are guided to financial wellness and retirement readiness.

Requirements

• 2 to 5 years of experience in retirement services, financial education, or benefits administration.
• Strong presentation and interpersonal communication skills.
• Ability to simplify complex financial concepts for diverse audiences.
• Willingness to travel for onsite education sessions.
• Active FINRA Series 6, 63, and SIE or must be obtained within the first 180 days of employment.
• Valid driver’s license.

Nice To Haves

• Knowledge of retirement plan structures and compliance requirements.
• Experience with virtual and in-person presentations.
• Familiarity with retirement plan platforms and recordkeeping systems.
• Bachelor’s degree in finance, Business, Communications, or related field.

Responsibilities

• Develop and deliver customized retirement education programs for plan participants.
• Conduct live and virtual presentations on retirement planning and plan features.
• Provide one-on-one guidance to participants on plan enrollment.
• Maintain accurate records of participant interactions and enrollment outcomes.
• Answer participant questions regarding plan features, contribution limits, and tax implications.
• Support ongoing participant education initiatives and plan engagement strategies.

Benefits

• Comprehensive Benefits Package (medical, dental, and vision) that starts day one of employment
• 401K Match: Receive up to 6% of your pay (salary and incentive compensation) with 100% employer match on employee contributions.
• Parental Leave: 8 weeks fully paid
• Paid time off: 20 days plus two floating personal holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level