PARTICIPANT SERVICES SPECIALIST

Wilson-McShane Corp • Kansas City, MO

4d • Onsite

About The Position

At Wilson-McShane, we administer benefits for hardworking individuals in various trade unions. As a Participant Services Specialist, you will have the opportunity to directly assist these individuals by answering their benefit and eligibility questions. Additionally, you will play a crucial role in our mail correspondence and document review process.

Requirements

• A minimum of 1-year related experience and/or training.
• Ability to read and interpret documents such as Summary Plan Description and procedure manuals.
• Computer Skills: Proficiency in all aspects of Microsoft Office. Quick learner of other computer applications.

Nice To Haves

• Bilingual in Spanish preferred

Responsibilities

• Answers high volume telephone calls from participants and provide explanations and answers related to coverage eligibility and pension benefits.
• Answers questions regarding self-payments including COBRA and Retiree self pays.
• Reviews required eligibility information including legal documents, enrollment forms, coordination of benefits forms, and benefit applications.
• Mails correspondence to Participants.
• Provides assistance with incoming and returned mail.
• Prepare documents for mailing projects and scanning.
• Performs quality review files.
• Assists with related special projects as required

Benefits

• Low Deductible Health, Prescription Drug and Dental Benefits
• Voluntary Vision, Accident, Critical Illness and Pet Insurance
• Flexible Spending Account (FSA)
• Employer Contribution to 401(k)-No Match Required
• 401(k) and Roth 401(k)
• Paid Holidays and Paid time off
• Dependent Care Reimbursement Account
• Life Insurance and AD&D
• Employer Paid Short Term Disability
• Employee Assistance Program, including access to confidential counseling (virtual and in-person).

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed