PARTICIPANT RECRUITER

SPAULDING CLINICAL RESEARCH LLC•West Bend, WI

1d•$17 - $19•Onsite

About The Position

Performs a variety of tasks associated with clinical study activities which are integral to the successful conduct of research studies. Assists in the handling of in-bound and out-bound telephone calls with study site personnel and/or potential study subjects or enrolled subjects. Staff must screen potential subjects via telephone to determine study qualification per study protocol requirements and schedule screening appointments. Staff must perform a variety of duties including study screening check-in, in house stays, OPVs and other study related activity as needed.

Requirements

Demonstrates strong analytical, problem-solving skills.
Ability to read, write and interpret the English language
Excellent verbal communication skills including active listening ability.
Detail oriented, good organizational traits.
Must be self-motivated, results oriented, multi-tasking, quick learner, respond to the urgent needs of the team and show a strong track record of meeting deadlines.
Proficient computer skills: inclination to adopt technology to maximize efficiency.
Basic knowledge of medications, general medical diagnosis, and medical terminology.
Excellent time management and organizational skills.
Demonstrates ability to adapt to a rapidly changing study environment.
Portrays professionalism in all interactions at Spaulding Clinical.
High School Diploma/Equivalent Required

Nice To Haves

Prior Call Center experience preferred but not required.

Responsibilities

Handles study related in-bound and out-bound telephone calls with potential study subjects and responds to inquiries relating to advertising, referrals and research studies.
Utilizes study specific screening scripts to actively recruit and screen potential study participants in accordance with each protocol.
Reads protocols, consent forms and volunteer information sheets for a thorough understanding of the study drug and procedures.
Keeps abreast of SOPs, related FDA, Good Clinical Practice (GCP) and ICH guidelines, state and national laws and ethical standards.
Proactively identifies project challenges, problems, and/or potential efficiencies and communicates these appropriately to the Manager of Subject Recruitment.
Designs and maintains tools to ensure proper recruitment for research studies.
Ensure that the Manager of Subject Recruitment is updated and aware of any issues that arise in the Recruitment Department.
Ensure daily primary goals of Recruitment are met appropriately and that downtime is always filled with productive activities as assigned by the Manager of Subject Recruitment.
Work professionally with colleagues to achieve departmental goals as delegated.
Able to demonstrate effective professionalism, and problem-solving skills.
Trains staff in processes and procedures as needed.
Other functions as directed and delegated.