The Foundry Ministries, Participant Engagement Director

The Foundry Ministries•Bessemer, AL

7d•Onsite

About The Position

The Director of Participant Engagement provides strategic leadership for participant engagement throughout the recovery journey, from initial inquiry through alumni involvement. Reporting to the Chief Program Officer, this position oversees intake, participant transitions, aftercare, alumni engagement, referral development, participant outcome measurement, and long-term recovery support while ensuring participants experience a welcoming, trauma-informed, and Christ-centered continuum of care. The Director supervises the Intake Manager and Participant Engagement Managers and collaborates with ministry leaders to strengthen participant success, organizational effectiveness, and the mission of permanently transformed lives. No other position has more influence over participant program transitions, long-term recovery support, and post-program outcomes than the Director of Participant Engagement.

Requirements

Associate or bachelor's degree required.
One (1) to three (3) years of supervisory and management experience.
Knowledge of pastoral/clinical counseling, social services/case management, employment readiness/job placement, advocacy/community engagement, and recovery services.
Knowledge and understanding of disadvantaged populations.
Approved by The Foundry's insurance carrier to operate a ministry vehicle.
Proficiency in Microsoft® 365 or MAC applications.
Google Docs.
Client management software.
Grammarly software.
Strong interpersonal skills, written, and verbal skills.
Proven ability to de-escalate and resolve conflicts.
Servant leader.
Collaborative leader.
Can manage multiple tasks at the same time.
Excellent email and calendar management.
Quick learner and enjoys the challenge of taking on new assignments.
Must be willing to sign The Foundry's Statement of Faith.

Nice To Haves

Peer Support Specialist Certification or equivalent lived experience recommended.

Responsibilities

Responsible for supervision, coaching, evaluation, and development of assigned staff.
Responsible for ensuring assigned services operate in compliance with ministry policies, standards of care, participant guidelines, and applicable regulations.
Responsible for evaluating departmental effectiveness and implementing continuous improvement initiatives.
Assists Chief Program Officer with staffing, budgeting, strategic planning, and outcome improvement efforts.
Responsible for coordinating ministry-wide intake, participant transitions, restoration, graduation, aftercare, alumni engagement, and participant re-engagement to ensure a seamless continuum of care throughout the participant journey.
Responsible for ensuring participants experience a professional, welcoming, trauma-informed, and Christ-centered recovery experience while monitoring admissions, participant transitions, service utilization, and engagement across all phases of care.
Responsible for implementing and maintaining progress-based aftercare programming, including The Life Plan, Aftercare Track, Circle of Care, digital engagement, virtual support groups, and other initiatives that promote long-term recovery and participant success.
Responsible for developing and maintaining systems that strengthen alumni engagement, mentoring, participant re-engagement, recovery support, and lifelong connection with The Foundry Ministries, including alumni gatherings, homecoming activities, recognition events, and other engagement initiatives.
Responsible for developing, cultivating, and stewarding strategic referral sources, community partnerships, and stakeholder relationships that strengthen participant recruitment, admissions, occupancy, and long-term program sustainability.
Responsible for professionally representing The Foundry Ministries with churches, employers, courts, treatment providers, community organizations, and other stakeholders while identifying new collaborative opportunities throughout Alabama and surrounding states.
Responsible for developing, implementing, and evaluating participant outcome measurement systems and follow-up processes that support long-term engagement, organizational learning, and meaningful reporting of participant outcomes.
Responsible for monitoring, analyzing, and reporting participant outcomes related to recovery capital, self-sufficiency, housing stability, employment, human flourishing, spiritual engagement, healthy relationships, and quality of life while identifying trends, service gaps, and opportunities for continuous program improvement.
Responsible for ensuring the accuracy, integrity, confidentiality, and regulatory compliance of participant data, documentation, reporting systems, and departmental operations.
Assists Chief Program Officer and Program Directors with development, coordination, and evaluation of campus-life activities, participant engagement initiatives, alumni activities, special events, and interdepartmental projects that enrich the recovery experience.
Assists Chief Program Officer and Program Directors with implementation of innovative practices that improve participant engagement, retention, recovery support, alumni involvement, and organizational effectiveness.