Laline - Part Time Team Lead - Scarborough Town Centre
About The Position
The Part-Time Team Lead plays a key role in driving sales, delivering exceptional customer experiences, and supporting store leadership in daily operations. This role is hands-on and sales-driven, combining personal selling with coaching and motivating team members to achieve individual and store goals. The Team Lead helps ensure Laline’s brand standards are consistently upheld, including visual presentation, merchandising, and back-of-house organization. The Part-Time Team Lead must have flexible availability, including evenings, weekends, holidays, and peak selling periods. This role may open or close the store and provide floor leadership coverage as needed. As a leader on the sales floor, the Team Lead sets the tone by modeling outstanding selling behaviors, product knowledge, and client service.
Requirements
- Previous supervisory or key-holder experience in a retail environment (beauty or specialty retail preferred)
- Proven ability to drive sales and lead by example
- Strong customer service and interpersonal communication skills
- Ability to coach, motivate, and support a team
- Comfortable making decisions and resolving conflict in a team environment
- Ability to analyze sales results and react to business needs
- Proficiency with POS systems and basic computer applications (Excel, Word, Outlook)
Responsibilities
- Deliver and ensure consistently elevated, personalized customer experiences aligned with the Laline brand
- Drive personal sales performance while coaching associates to meet and exceed goals
- Act as Manager on Duty (MOD) during assigned shifts
- Train, motivate, and support associates in selling techniques and customer engagement
- Demonstrate expert knowledge of Laline products, ingredients, brand story, and company policies
- Assist customers with product recommendations and self-care routines
- Support store leadership in onboarding and training new associates
- Help resolve customer concerns in the absence of the Store Manager or Assistant Manager
- Communicate individual and team performance feedback to store leadership
- Ensure adherence to company policies, procedures, and operational standards
- Assist with scheduling coverage needs, breaks, and maintaining selling focus on the floor
- Perform opening and closing duties as required
- Support merchandising, visual standards, floor sets, and product replenishment
- Execute POS transactions and management functions when acting as MOD
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Part-time
Career Level
Mid Level
Education Level
No Education Listed
