Part-Time Service Advisor, Contact Centre
About The Position
We are currently hiring 3 Part-Time Service Advisors for our Member Contact Centre. This role is based at our Burnaby Head Office. Please note that during the training period, the schedule will be full-time (35 hours per week), Monday to Friday. Once training is complete, team members will transition to a part-time schedule (5 days per week). As a Service Advisor in our Member Contact Centre, you’ll be one of the first voices our customers hear when they’re seeking advice to protect their homes, travel the world, and ensure they’re safe on BC’s roads. You’ll meet their needs by recommending memberships or travel and auto insurance. Being a Service Advisor is your first step towards a rewarding career with BCAA. Your enthusiasm for creating signature customer experiences shines through each interaction, building loyal, long-lasting relationships that enable BCAA to be one of the most trusted organizations in British Columbia.
Requirements
- At least two years’ experience in a sales and service environment
- Level 1 Insurance license (or a commitment to secure your license within your first 45 days). BCAA will provide time and cover the cost.
- Completion of Autoplan Essentials (or a commitment to complete within your first three months through BCAA.) BCAA will provide time and cover the cost.
- Limited history of Errors & Omissions and in good standing with the Insurance Council of BC.
- Comfortable using technology, including working knowledge of MS Office (Word, Excel, PowerPoint, Outlook)
Nice To Haves
- CAIB certification
- knowledge of ICBC systems
- ability to speak other languages aside from English
Responsibilities
- Work with customers over the phone to promote BCAA insurance products and services to best fit their lives, including new memberships, travel insurance, ICBC and optional auto insurance.
- Collaborate with BCAA Support Teams and Underwriting to recommend the right coverage for our customers
- Identify cost-saving opportunities to support our customers’ life events and future needs.
- Work together with team members to provide exceptional customer service and meet sales goals
- Increase your industry knowledge and expertise towards becoming an Insurance Advisor. You’ll participate in BCAA’s training courses, maintain your annual licensing requirements, and keep up to date with the latest products and service offerings in a supportive environment.
Benefits
- On-the-job training
- Flexible benefits to support your health and lifestyle
- wellness dollars
- competitive rewards package including salary performance bonus programs
- pension plan
- Paid time off including vacation
- days for wellness, volunteering, and cultural, spiritual or religious connection
- BCAA membership, with valuable perks and Member savings on every day and special spending, from gas and coffee to clothes, sports and event tickets, and hotels.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
