Part-Time Relief Staff

ARC COMMUNITY SERVICES INC•Madison, WI

2d•Onsite

About The Position

Part-Time Residential Relief Staff for a Women’s Residential Program. This role offers a great opportunity for students or individuals seeking meaningful experience in the human services field. The position involves being a steady, supportive presence for women working toward safety, stability, recovery, and independence. As a Residential Overnight/Weeknight/Weekend Counselor, you will play a vital role in creating a safe, structured, and respectful environment where women can rebuild their lives. This position is ideal for individuals who are mission-driven, dependable, and interested in gaining hands-on experience in women-centered residential services, substance use recovery, and trauma-informed programming. You will join a collaborative team committed to empowerment, accountability, cultural humility, and dignity.

Requirements

Ability to role-model healthy decision-making, boundaries, and respectful communication.
Interest in women’s services, human services, behavioral health, or criminal justice.
Ability to remain calm, compassionate, and professional in a structured residential setting.
Strong communication skills and ability to work collaboratively within a multidisciplinary team.
Reliability, sound judgment, and commitment to consistency and fairness.
Ability to supervise daily living activities and maintain safety in an alternative treatment setting for women.

Nice To Haves

Associate’s degree in human services or a related field is helpful but not required.
Experience in residential services, behavioral health, substance use recovery, or work with justice-involved women or mothers is beneficial.

Responsibilities

Provide direct supervision, structure, and supportive presence to women residents during assigned overnight and/or weekend shifts.
Maintain a safe, calm, and respectful living environment that supports recovery and emotional regulation.
Conduct and document resident safety and quality assurance checks at least hourly during overnight shifts.
Enforce program expectations consistently while using a trauma-informed, gender-responsive approach.
Respond to crises using approved de-escalation and crisis intervention techniques.
Follow emergency protocols and contact On-Call Staff as required.
Observe and document medication self-administration in accordance with agency medication administration guidelines.
Provide basic first aid and seek emergency medical care when necessary.
Assist with resident transportation needs, including distributing bus tokens when appropriate.
Maintain building security, including locking doors and windows, activating alarms and exterior lighting, and ensuring an orderly overnight environment.
Respond appropriately to emergencies, including contacting police, fire, or medical services when warranted.
Identify and report maintenance or safety concerns to the Program Manager.
Serve as a professional and respectful agency representative to neighbors, visitors, volunteers, and community partners.
Maintain clear and timely communication through log notes, shift reports, and staff consultation to support continuity of care.
Provide thorough shift crossover communication to incoming staff.
Support coworkers with resident needs as appropriate.
Attend relief staff meetings with the Program Manager as requested.
Model expectations and job duties for new or training overnight staff.
Supervise residents during recreational activities and daily/weekly house responsibilities.
Assist with resident orientation, including program expectations, safety procedures, visitation policies, and first-week requirements.
Support women’s adjustment to the program by reinforcing routine, accountability, healthy boundaries, and family/children’s visitation.
Assist the SUD Counselor with monitoring for substance use, including conducting urinalysis and breathalyzer screenings, documenting results, and consulting On-Call Staff as needed.
If infants reside in the facility, follow the Baby Care Manual and support mothers with infant care in a respectful, nonjudgmental manner.
Work scheduled shifts reliably.
If unable to work due to illness or emergency, make every reasonable effort to secure coverage.
Complete all required documentation in accordance with agency policies and confidentiality standards.
Orient visitors and volunteers to program rules and expectations as needed.