Part-Time Receptionist – Main Building

The Washington Ballet•Washington, DC

3d•Onsite

About The Position

The Part-Time Receptionist at The Washington Ballet, Main Building, is the first point of contact for students, parents, visitors, and staff. This position plays a key role in ensuring a positive and welcoming environment by managing the front desk, answering inquiries, and providing administrative support to various departments. The ideal candidate will be organized, personable, and able to manage multiple tasks in a fast-paced environment.

Requirements

High school diploma or equivalent preferred.
Previous receptionist or customer service experience preferred.
Strong interpersonal and communication skills, both written and verbal.
Ability to multitask and remain calm in a busy environment.
Proficiency with Microsoft Office Suite (Word, Excel, Outlook) and other relevant software.
Excellent organizational skills and attention to detail.
Friendly, approachable demeanor with a passion for creating a positive atmosphere.
Interest or experience in the dance or performing arts industry is a plus.

Responsibilities

Greet and direct students, parents, and visitors with professionalism and warmth, ensuring a welcoming atmosphere at all times.
Answer incoming phone calls addressing inquiries or routing them to the appropriate staff member or department. Check voicemail daily, take notes, and follow up with School Manager or School Principal.
Assist with data entry, maintaining student records, filing, and distributing information to staff or students as needed.
Provide support to students and parents during the registration process, helping with forms, payment processing, and scheduling inquiries.
Monitor the lobby area and studios to ensure they remain organized and tidy, and assist with any operational issues (e.g., reporting facility maintenance needs).
Keep updated on class schedules, teacher availability, and special events to provide accurate information to students and parents.
Monitor student check-ins, recording attendance and ensuring accuracy in reporting.
Manage and maintain student drop off and pick up procedures. Ensure security protocols are followed for the safety of students and staff.
Perform other duties as assigned by the supervisor or leadership team.
Actively contribute to a positive work culture that reflects and celebrates TWB's Core Values.