Part-Time Patron Experience Associate - Jefferson County Public Library

Jefferson County•Edgewater, CO

1d•$23 - $29•Onsite

About The Position

Jefferson County Public Library is seeking a dynamic, customer-focused Patron Experience Associate at their Edgewater Library. This role involves providing frontline library service to the diverse residents of Jefferson County. The associate will assist patrons in finding information, downloading e-books, locating job search resources, and discovering their next read. The position requires outstanding customer service skills, a passion for serving the community, and a desire to contribute to the Library's success.

Requirements

Minimum one year of relevant experience.
Bachelor's Degree.

Nice To Haves

Customer service experience.
Public Library Experience.

Responsibilities

Provides information, referrals, and reader’s advisory assistance to patrons in person, by phone, mail, and via electronic means.
Locates materials using manual and electronic databases in JCPL, other Library systems, and/or other sources.
Refers patrons to community resources and other appropriate resources for further information as necessary.
Advises patrons about on-line searching.
Uses high-level customer service skills to determine patron needs and creates a positive, inviting atmosphere.
Addresses and resolves complaints from patrons or forwards them to appropriate staff.
Promotes and presents programs, classes, and workshops both in the Library and off-site.
Advises and instructs Library patrons in using equipment necessary to access Library resources.
May present programming training or classes to the public, both on or off-site.
Provides quality programs presented in their area of specialty, including off-site locations.
Conducts Library tours and community outreach.
Assists in the development and maintenance of instructional tools, databases, and reader’s advisory materials.
Routinely provides direct customer service.
Assists with evaluating and maintaining the existing collection through recommendations and weeding of materials.
Suggests program needs.
Participates in the responsibility for the general appearance and safety of the division and Library as a whole.
Assists with collection development and maintenance.
Ensures access to all materials, both physical and virtual.
May create content for the web or social media.
Participates in the design and creation of displays, bulletin boards, signs, posters, informational/directional aids, and special exhibits.
Keeps current on Library policies and procedures relevant to the location and/or Library as a whole.
Monitors adherence to policies and procedures and/or communicates policies to patrons as necessary.
Stays current on new trends and technologies.
May collect, tabulate, maintain data, and prepare standardized reports.
May assist in coordinating the work and schedules of ancillary staff and volunteers.
May assume responsibility for the operation of the Library in the absence of the Public Services Manager and/or Person in Charge.
Takes appropriate action for disturbances and other emergencies.
Performs other duties and responsibilities as assigned.
Complies with laws governing patron privacy and confidentiality, and the Code of Ethics of the American Library Association, as well as ADA governing public access to space and technology.