Part Time Patient Customer Service Representative
About The Position
R1 is a leading provider of technology-driven solutions for healthcare, transforming patient experience and financial performance. The company combines global revenue cycle expertise with advanced technology like AI and intelligent automation. As a Customer Service Representative in Patient Registration, you will be the initial point of contact for patients checking into the hospital. This role involves helping patients navigate registration, answering questions with clarity and compassion, gathering accurate information in a fast-paced environment, and building trust during potentially stressful times. No prior healthcare background is required as comprehensive training will be provided, making this a launchpad for a healthcare career.
Requirements
- High School Diploma or GED
- Strong customer service experience
- Ability to pass background check, drug test, and meet vaccination requirements
Nice To Haves
- Medical or healthcare experience (but not required!)
Responsibilities
- Work across multiple computer systems to register patients efficiently
- Answer phones and gather information quickly and accurately
- Assist patients who may be ill, anxious, or confused
- Navigate diverse insurance plans and coverage details (with training!)
- Adapt to interruptions from clinical teams during urgent care situations
- Build rapport and ease patient concerns in real time
Benefits
- competitive benefits package
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
