Part Time Patient Customer Service Representative
About The Position
R1 is a leading provider of technology-driven solutions that enhance the patient experience and financial performance for hospitals, health systems, and medical groups. The company integrates a global workforce of revenue cycle professionals with an advanced technology platform, utilizing analytics, AI, intelligent automation, and workflow orchestration. As a Customer Service Representative in Patient Registration, this role serves as the initial point of contact for patients checking into the hospital. Responsibilities include guiding patients through the registration process, confidently answering questions, gathering accurate information in a fast-paced setting, and building trust with patients who may be anxious or overwhelmed. No prior healthcare experience is necessary, as comprehensive training is provided, making this position an excellent entry point for a career in healthcare.
Requirements
- High School Diploma or GED
- Strong customer service experience
- Ability to pass background check, drug test, and meet vaccination requirements
Nice To Haves
- Medical or healthcare experience (but not required!)
Responsibilities
- Work across multiple computer systems to register patients efficiently
- Answer phones and gather information quickly and accurately
- Assist patients who may be ill, anxious, or confused
- Navigate diverse insurance plans and coverage details (with training!)
- Adapt to interruptions from clinical teams during urgent care situations
- Build rapport and ease patient concerns in real time
Benefits
- competitive benefits package
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
