(ORD) Part-Time Passenger Assistance Agent

United Ground Express•Chicago, IL

7d•Onsite

About The Position

United Ground Express is seeking a Part-Time Passenger Assistance Agent at Chicago O'Hare International Airport (ORD). This role involves providing essential support to passengers, ensuring their comfort and safety throughout their airport journey. The position requires a high degree of physical capability and excellent customer service skills.

Requirements

High school diploma, or GED
Minimum of 18 years old
Excellent communication skills
Must be able to read, write, and speak English fluently
Ability to operate a computer/tablet to enter and retrieve data
Must be willing and able to perform a variety of physical activities including, bending, stooping, climbing, and working in tight spaces
Must be able to be alert to moving vehicles or aircraft and use radio equipment
Must be able to read and interpret aircraft weight and balance loading instructions, hazardous material identification labels, aircraft loading manifests, and baggage and cargo routing tags
Eligibility to obtain necessary credentials and clearances (FAA, TSA, Port Authority, U.S. Customs and U.S. Postal) per local requirements
Legally authorized to work in the United States without sponsorship
Successful completion of interview required to meet job qualifications
Ability to operate a computer to enter and retrieve data
Ability to utilize radio equipment for communications
Ability to lift up to 70lbs on a consistent basis
Ability to pass all pre-screening clearances applicable to position qualifications.

Responsibilities

Safely and comfortably lift disabled passengers with assistance from one mobility device to or from an aircraft seat
Push passengers in wheelchairs to and from gates
Carry passengers’ carry-on luggage
Greet and assist customers upon airport arrival
Assist with checked and claimed luggage
Direct passengers to appropriate security lines at TSA
Assist passengers with any problems, questions, or concerns