Part-Time Overnight Stocking

Five Below•Henrietta, NY

5d•Onsite

About The Position

At Five Below, associates contribute to a culture focused on fun, energetic customer experiences and the company’s purpose and values. This role supports customers and store operations by assisting shoppers, sharing product knowledge, promoting events and offers, resolving concerns, communicating store needs to management, and helping the team achieve store and company goals. The position involves frequent use of registers and other devices, moving and stocking merchandise, retrieving and putting away stock, and working a flexible schedule that may include overnight shifts.

Requirements

At least 16 years old.
Available to work a flexible schedule to meet business needs, including days, evenings, weekends, and potentially overnight shifts; travel may be required.
Comfortable using, or willing to learn, computers, cash registers, hand-held devices, and mobile devices.
Good communication skills and ability to engage with customers.
Ability to handle customer interactions and potential issues courteously and professionally.
Ability to use basic information-gathering skills to solve problems.
Ability to learn procedural knowledge through on-the-job training.
Ability to frequently move merchandise weighing up to 25 pounds and place or remove merchandise at heights of 5–10 feet.
Ability to frequently climb and descend ladders.
Ability to frequently kneel, bend, twist, and stoop.
Ability to frequently move across the sales floor and between the sales floor and stock room.
Ability to remain in a stationary, upright position for 80% of the time.
Ability to identify and understand email and printed instructions about merchandise layouts, associate schedules, and standard operating procedures.
Ability to communicate and exchange accurate information with customers, managers, and coworkers, in person and by telephone.

Responsibilities

Greet and promptly acknowledge customers, provide assistance, and manage multiple customer interactions efficiently.
Assess and meet customer needs by sharing product knowledge, answering questions, directing customers to merchandise, and making recommendations.
Use suggestive selling and stay informed about product availability.
Inform customers about store events, promotions, and special activities.
Address customer concerns and offer solutions using product knowledge, including seeking exchanges in place of returns when possible.
Communicate restocking and service needs, as well as customer feedback, to management in a timely manner.
Collaborate with the team to achieve store and company goals and support a positive, productive work environment.
Operate registers and other devices; move, retrieve, and put away merchandise; and assist customers on the sales floor.