Part-Time Office Administrator

Aptive Environmental • Trooper, PA

12d • Onsite

About The Position

We are seeking a hard-working, innovative, detail-oriented, and creative team player to join our Aptive team! This is a part-time Office Administrator position located at our office in Philadelphia, Pennsylvania. This role plays a key part in customer retention and service efficiency by managing communication, resolving concerns, and maintaining accurate records. This position will work between 20 and 25 hours per week and is in-office only. Pay is $20 per hour.

Requirements

• At least 1–2 years of customer service or administrative support experience
• Strong verbal and written communication skills
• Ability to multitask and manage time effectively in a fast-paced environment with accuracy and efficiency
• Proficient with Google Workspace (Docs, Sheets, Gmail) or Microsoft Office Suite
• Strong problem-solving abilities and a customer-first mindset
• Comfortable working independently while following established processes and procedures

Nice To Haves

• Accounts receivable experience preferred
• Experience with CRM or customer service platforms (e.g. Zendesk) preferred

Responsibilities

• Partner with customers through phone, email, text, and chat to address their needs quickly and effectively, ensuring strong relationships through responsive and empathetic service
• Educate customers on service expectations, appointment details, and product offerings
• Proactively support customer retention by driving CSAT and NPS improvements through effective service recovery, ongoing engagement, and identifying opportunities to strengthen and expand client relationships
• Collaborate across departments—including technicians, RPS, and office staff—to coordinate and monitor scheduling, ensuring seamless service execution and the best possible customer outcomes
• Participate in the local inventory process, including tracking deliveries and maintaining records
• Process refunds, adjustments, and billing corrections in accordance with standard procedures, while working closely with customers to resolve payment issues and clarify billing inquiries
• Assist with general office tasks and ensure compliance with service center protocols
• Monitoring customer accounts for outstanding balances and assisting with collection efforts
• Perform other related duties as needed

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED