Part-Time HVAC Dispatcher — AM & PM Shifts Available

Modern Mechanical Services•Farmers Branch, TX

13d•$15 - $20•Onsite

About The Position

Modern Mechanical Services is hiring two reliable, detail-oriented Part-Time HVAC Dispatchers to coordinate daily service operations and support our back office. Every dispatcher schedules and communicates with field technicians and customers. In addition, each shift owns a specialized administrative function — purchase order management (AM) or billing prep/billing & accounts receivable (PM). The ideal candidate is organized, communicates clearly, and thrives multitasking in a fast-paced environment. Applicants should indicate their preferred shift and specialty in their application.

Requirements

Strong organizational skills and attention to detail.
Excellent verbal and written communication and customer service skills.
Ability to multitask and prioritize in a fast-paced environment.
Proficiency with data entry and office/accounting software.

Nice To Haves

Prior dispatch experience.
Prior purchasing experience.
Prior billing/AR experience.
Prior HVAC/trades office experience.

Responsibilities

Schedule and dispatch HVAC and Plumbing technicians for service, maintenance, and installation calls based on service requests, technician availability, and geography.
Coordinate daily technician schedules to maximize efficiency and customer satisfaction.
Communicate work orders, job assignments, schedule changes, and updates to field technicians.
Monitor technician progress throughout the shift and adjust schedules as needed.
Answer incoming calls, emails, and assist customers with scheduling and service inquiries professionally.
Maintain accurate dispatch logs, schedules, and service records.
Coordinate with management to resolve scheduling conflicts and service issues.
Create, review, and process purchase orders accurately and promptly (AM Shift Specialty).
Reconcile purchase orders against vendor invoices, receipts, and work orders (AM Shift Specialty).
Clean up and maintain open, aging, and unmatched purchase orders; research and resolve discrepancies (AM Shift Specialty).
Follow up with vendors and technicians on missing documentation, pricing, and receiving confirmation (AM Shift Specialty).
Support month-end close by ensuring purchase orders are matched, received, and reconciled (AM Shift Specialty).
Prepare, review, and process customer invoices accurately and promptly (PM Shift Specialty).
Verify completed work orders, labor hours, materials, and pricing prior to invoicing (PM Shift Specialty).
Reconcile invoices, purchase orders, and service tickets to ensure billing accuracy (PM Shift Specialty).
Process customer payments and maintain accurate payment records (PM Shift Specialty).
Support AR by monitoring outstanding invoices and following up on past-due balances (PM Shift Specialty).
Communicate with customers regarding billing questions, payment status, and corrections (PM Shift Specialty).
Assist with month-end billing and administrative reporting (PM Shift Specialty).
Participate in a rotating on-call schedule.