Part Time Grocery Clerk - BU

North Coast Co-op•Arcata, CA

5d•$17 - $20•Onsite

About The Position

This position is responsible for providing an exceptional shopping experience for all members, customers, and co-workers. The role involves maintaining department appearance and cleanliness, stocking shelves, receiving deliveries, and ensuring customer satisfaction. The Grocery Clerk will also follow all cash handling policies and procedures and develop knowledge of the Co-op's membership structure. Additionally, the role requires adherence to sanitation and safety standards.

Requirements

Outstanding customer service skills, actively looks for ways to help customers.
Excellent communication skills and willingness to work as part of a team; ability to communicate effectively and be an active listener.
Strong attention to detail, time management, and organizational skills.
Ability to prioritize and work on a variety of tasks simultaneously, while remaining flexible in a fast-paced environment.
Ability to understand and adhere to all organizational and department rules, policies, and procedures, including but not limited to those listed in the employee handbook, CBA, and Health and Safety guidelines.
Works well independently but able to work closely and cooperatively with others when needed.
Approach all decision making with environmental and social impact in mind, actively seek ways to improve sustainability efforts in day-to-day duties and assist in implementing applicable sustainability initiatives.
Disseminate ideas, proposals, feedback, and other information in a clear, respectful, effective, and timely manner.
Can consistently perform all tasks efficiently, at an acceptable rate and free of errors, according to department procedure, as directed.
Accept feedback openly without defensiveness.
Accept direction willingly and follow through with delegated tasks.
Willingly accept and adapt to change.
Knowledge of the natural foods industry.
Maintain positive relationships with outside professionals and vendors.
Maintain confidentiality.
Ability to operate all equipment necessary to perform the job.

Responsibilities

Provide an exceptional shopping experience and friendly and welcoming environment for all members, customers, and co-workers.
Greet and engage customers throughout the store, modeling and ensuring they receive prompt, helpful, attentive, and authentically friendly service.
Maintain an awareness of promotions and advertisements to share information with customers and co-workers.
Assist customers to find desired product, answer questions about product quality and uses, and provide information about product, location, promotions, and educational materials.
Seek opportunities to exceed customer expectations and enhance the customer experience.
Assist customers with bagging, unloading/loading items into carts/baskets, and carry out assistance, if needed.
Maintain a calm, friendly, and professional demeanor with all customers and co-workers.
Investigate and respond to customer questions and requests promptly, escalating issues to supervisor as needed.
Following proper stocking, rotation and facing procedures, aesthetically merchandise and stock shelves/cases with fresh, high-quality product.
Hang ‘out of stock’ signs whenever a product is empty on the shelf.
Receive product deliveries, ensure order, and invoice accuracy; process invoices and obtain credits as directed by supervisor.
Alert supervisor to close dated/unsatisfactory product and record as spoilage.
Learn to place orders from suppliers and place orders as assigned by supervisor.
Maintain department appearance and cleanliness including regularly facing, ensuring sales tags are properly displayed, accurate, and in good condition; request new tags if needed, clean shelves, displays and coolers.
Maintain backstock and work area cleanliness; sweeping and mopping floors regularly, properly store/rotate inventory.
Assist in new employee on-the-job training through job shadowing and new-hire orientation of department processes.
Participate in cross-training by helping to train others on your position job functions and by learning to perform the job functions of other positions within your department.
Answer phones, routing calls to appropriate staff and taking messages as needed.
Organize time efficiently, prioritize, maintain focus, and stay productive.
Achieve established goals and expected results for the department.
Assist in keeping the store clean, orderly, and organized, including but not limited to; retrieving carts and baskets, keeping floors, sidewalks, and parking lot clear of debris, glass/spill clean-up’s, sweeping/spot mopping, dusting, wiping down dining tables, facing, parking lot cleaning, emptying trash and recycling as needed, and bathroom cleaning/restocking.
Become familiar with the products we carry throughout all departments and where they are located throughout the store.
Follow all cash handing policies and procedures; maintain a working knowledge of all register functions and procedures.
Develop knowledge of the Co-op’s membership structure; be informed about benefits of membership and be able to explain them simply and efficiently.
Regularly check mailbox and/or email for important company communications and review posted memos.
Attend and actively participate in department meetings, store-wide and org-wide meetings, and trainings, as requested.
Assist in other departments/store, inventory counts, store-wide cleaning, and perform all other duties, as assigned.
Maintain a safe work environment according to all department procedures, Safety Manual, federal and state regulations.
Use personal protective equipment (PPE) as required for position; understand and ensure safe use of equipment, safe lifting procedures and proper ergonomics.
Follow all procedures in sanitation and safe food handling, per California Health and Safety Code requirements - Retail Food Code.