Part-Time Front Desk Customer Service Representative

Penn State University • Tallahassee, FL

3d • $15 • Onsite

About The Position

The University Fitness Center at the Penn State College of Medicine in Hershey, PA, is seeking friendly, outgoing customer service staff to support its front desk operations. Evening and weekend availability is required. This part-time role is not a summer-only or intern position. Job duties to include: Monitor access to the facility, ensuring proper identification for entry Use custom software for member check-ins and updating member accounts; also process cash, check, and credit card sales for memberships, training packages, class programs, and guest passes Schedule new member orientations, personal training sessions, and racquetball and squash court reservations Conduct facility tours and answer questions Answer phones, field questions, and route phone calls in keeping with the Front Desk standards Keep an accurate account of all locker keys as they are checked out throughout the day · Perform electronic filing of all membership documents

Requirements

• The successful candidate must be a reliable, detail-oriented, and committed team player
• The successful candidate must also possess the ability to maintain a friendly, enthusiastic, and positive attitude while serving a diverse customer base
• To be considered for this position, please submit a web application, cover letter, and current resume
• Approximately 15 hours per week
• Evening and weekend availability required
• PA State Police Criminal Background Check, PA Child Abuse History Clearance Form, and Federal (FBI) Fingerprint Criminal Background Check.

Responsibilities

• Monitor access to the facility, ensuring proper identification for entry
• Use custom software for member check-ins and updating member accounts; also process cash, check, and credit card sales for memberships, training packages, class programs, and guest passes
• Schedule new member orientations, personal training sessions, and racquetball and squash court reservations
• Conduct facility tours and answer questions
• Answer phones, field questions, and route phone calls in keeping with the Front Desk standards
• Keep an accurate account of all locker keys as they are checked out throughout the day
• Perform electronic filing of all membership documents

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees