Front Desk / Customer Service Representative
About The Position
Valley Roofing & Exteriors is a trusted residential roofing and home improvement company serving the Harrisonburg, VA area. We take pride in delivering high-quality work and exceptional customer service, guided by our core values: Do The Right Thing Every Time, Growth, Taking Ownership, Teamwork, and Servant Leadership. We are seeking a Front Desk / Customer Service Representative to be the first point of contact for our customers and play a key role in delivering a seamless, professional experience. Position Overview: Front Desk / Customer Service Representative As a Front Desk / Customer Service Representative, you will manage incoming calls, greet customers, coordinate schedules, and support daily office operations. This role is critical to ensuring excellent customer communication and efficient coordination between our sales and production teams.
Requirements
- 5+ years of experience in customer service, administrative, or front desk roles (preferred)
- Strong communication and interpersonal skills
- High level of professionalism and customer service mindset
- Excellent organizational skills and attention to detail
- Ability to multitask in a fast-paced office environment
- Comfortable using Microsoft Office (Word, Excel, Outlook) and Google G-Suite
- Computer savvy; experience with CRM or scheduling software is a plus
Nice To Haves
- Computer savvy; experience with CRM or scheduling software is a plus
Responsibilities
- Answer incoming calls promptly and professionally; route calls appropriately
- Greet walk-in customers and create a welcoming office environment
- Respond to customer inquiries regarding services, scheduling, and general questions
- Deliver a positive, solutions-oriented customer experience
- Schedule appointments for estimates, service calls, and consultations
- Coordinate calendars for sales and production teams
- Confirm appointments and follow up with customers
- Maintain accurate customer records and data entry in company systems
- Assist with document preparation, filing, and office organization
- Process incoming and outgoing mail and deliveries
- Assist with job tracking updates and internal communication
- Ensure timely communication between customers and team members
- Support additional administrative tasks and special projects as needed
Benefits
- Competitive hourly pay: $17–$21/hour
- Stable, full-time schedule (no evenings or weekends expected)
- Supportive, team-oriented culture
- Opportunity to grow with a respected local company
- Make a direct impact on customer experience and business success
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
11-50 employees
