Front Desk / Customer Service Representative

Valley Roofing & Exteriors•Harrisonburg, VA

1d•$17 - $21•Onsite

About The Position

Front Desk / Customer Service Representative – Valley Roofing & Exteriors (Harrisonburg, VA) Pay: $17–$21/hour (based on experience) Schedule: Full-Time | Monday–Friday (standard business hours) This position is being advertised and screened by The HR Dept LLC on behalf of our client, Valley Roofing & Exteriors. Join a Growing Home Services Company That Values People and Quality Valley Roofing & Exteriors is a trusted residential roofing and home improvement company serving the Harrisonburg, VA area. We take pride in delivering high-quality work and exceptional customer service, guided by our core values: Do The Right Thing Every Time, Growth, Taking Ownership, Teamwork, and Servant Leadership. We are seeking a Front Desk / Customer Service Representative to be the first point of contact for our customers and play a key role in delivering a seamless, professional experience. Position Overview: Front Desk / Customer Service Representative As a Front Desk / Customer Service Representative , you will manage incoming calls, greet customers, coordinate schedules, and support daily office operations. This role is critical to ensuring excellent customer communication and efficient coordination between our sales and production teams.

Requirements

5+ years of experience in customer service, administrative, or front desk roles (preferred)
Strong communication and interpersonal skills
High level of professionalism and customer service mindset
Excellent organizational skills and attention to detail
Ability to multitask in a fast-paced office environment
Comfortable using Microsoft Office (Word, Excel, Outlook) and Google G-Suite

Nice To Haves

Computer savvy; experience with CRM or scheduling software is a plus

Responsibilities

Answer incoming calls promptly and professionally; route calls appropriately
Greet walk-in customers and create a welcoming office environment
Respond to customer inquiries regarding services, scheduling, and general questions
Deliver a positive, solutions-oriented customer experience
Schedule appointments for estimates, service calls, and consultations
Coordinate calendars for sales and production teams
Confirm appointments and follow up with customers
Maintain accurate customer records and data entry in company systems
Assist with document preparation, filing, and office organization
Process incoming and outgoing mail and deliveries
Assist with job tracking updates and internal communication
Ensure timely communication between customers and team members
Support additional administrative tasks and special projects as needed