Front Desk Service Representative

Trinity Health

6d•$16 - $24•Onsite

About The Position

If you want to join an organization that truly cares about its employees, consider continuing your career with Loyola! Primary Care - Melrose Park The Ambulatory Service Representative promotes increased utilization of Loyola services by maintaining a customer service attitude that reflects the mission, vision and values of Loyola Medicine. The individual ensures effective clerical operations for the service area and performs all job duties under the highest customer service standards to exceed customer expectations. Always conveys a professional and positive image of Loyola Medicine during interactions with patients, families, physicians, staff members and internal departments. this position is at multiple sites Monday through Friday for Family Medicine Ambulatory clinic. We offer: Medical/Dental/Vision Benefits on your FIRST DAY!!! competitive wages great work atmosphere 403(b) Life Insurance Employee Assistance Program Employee Discounts Flexible Spending Account Paid Time Off Tuition Reimbursement The role of a Service Representative at Loyola Medicine is essential in promoting a positive patient experience and ensuring efficient clerical operations. Here are the key responsibilities and qualifications for this position:

Requirements

Education: GED or High School level of education, required
Qualifications: At least one (1) year of work history, required.
Training in general administration, business, healthcare, or a related field is highly preferred.

Nice To Haves

Associate's degree, preferred.

Responsibilities

Greeting Patients: Welcome and assist patients as they enter the physician practice. Your warm and friendly demeanor sets a positive tone for their visit.
Phone Management: Answer office phones professionally and assist callers by scheduling appointments and addressing inquiries.
Patient Registration: Efficiently check in patients, collect accurate demographic information, input data into the electronic system, and verify insurance details to ensure the patient's records are up-to-date.
Check-Out Assistance: Assist patients during the check-out process, provide guidance on referral processing, and assist with scheduling future appointments.